Restaurant Managers
Company: Chicken Salad Chick
Location: Indianapolis
Posted on: May 27, 2023
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Job Description:
Description
Job Title : Assistant Manager
Business Unit : Company Operations
Functional Area : Operations
Reports to : Restaurant General Manager
Effective date : January 1, 2020
Job Summary
The Assistant Manager delivers exceptional results through others.
They assist the General Manager in providing an engaging
environment for restaurant teams and guests while focusing on
delivering operational excellence. Chicken Salad Chick Assistant
Managers embrace and help lead the Chicken Salad Chick Culture,
manage administration and maintain the facility.
Essential Responsibilities
Serve as a Brand Ambassador for Chicken Salad Chick.
Understand & adhere to all policies, procedures, standards,
specifications, guidelines and training programs.
Ensure that all Guests feel welcome and are given responsive,
friendly and courteous service.
Ensure that all products are consistently prepared and served
according to CSC standards.
Achieve identified objectives for sales, service, quality,
appearance of facility and sanitation and cleanliness through
training of employees and by creating a positive, productive
working environment.
Control cash and other receipts by adhering to cash handling and
reconciliation procedures.
Operationally fill in as needed to ensure guest service standards
and efficient operations.
Continually strive to develop staff in all areas of managerial and
professional development.
Prepare all required paperwork, forms and reports in an organized
and timely manner.
Ensure that all products are received in correct unit count and
condition and deliveries are performed in accordance with the
restaurant's receiving policies and procedures.
Sets clear expectations on shift and creates a working environment
and serves as a role model to create memorable guest
experiences.
Takes actions to solve and celebrates guest feedback.
Monitors food and equipment inventories, conducts inventory counts
and maintains inventory records.
Monitors compliance with health, safety, cleanliness, security and
fire policies, standards and regulations.
Be knowledgeable of restaurant policies regarding personnel and
administer prompt, fair and consistent corrective action for
violations of company policies, rules and procedures.
Required Knowledge, Skills and Abilities
Excellent written and oral communication skills
Excellent organization skills
Ability to multitask
Working knowledge of back office tools
Ability to quickly learn and master new computer software
Education and Experience
Physical Demands
Exert up to 40 pounds of force occasionally to lift, carry, push,
pull or otherwise move objects
Must be able to stand and exert well-paced mobility, including
bending and stooping, for the duration of the workday
Must be able to work and perform all duties at any station in the
kitchen or service area
Job Title : General Manager
Business Unit : Company Operations
Functional Area : Operations
Reports to : District Manager
Effective date : January 1, 2020
Job Summary
The Restaurant General Manager delivers exceptional results through
others. They provide an engaging environment for restaurant teams
and guests; while focusing on delivering operational excellence.
Chicken Salad Chick Managers invest their time in developing future
leaders, creating memorable experiences, reinforcing the Chicken
Salad Chick Culture; managing administration; and maintaining the
facility. The Restaurant Manager consistently keeps our brand
promises, inspire their teams and deliver great results.
Essential Responsibilities
Serve as a Brand Ambassador for Chicken Salad Chick.
Understand & adhere to all policies, procedures, standards,
specifications, guidelines and training programs.
Understand and comply with all federal, state, county and municipal
regulations pertaining to health, safety and labor requirements for
the restaurant, employees and guests.
Ensure that all Guests feel welcome and are given responsive,
friendly and courteous service.
Ensure that all products are consistently prepared and served
according to CSC standards.
Achieve identified objectives for sales, service, quality,
appearance of facility and sanitation and cleanliness through
training of employees and creating a positive, productive working
environment.
Develop, plan and implement restaurant marketing, advertising and
promotional activities and campaigns, in accordance with the Brand
Standards.
Create, communicate, implement and follow up on operations and
financial action plans.
Control cash and other receipts by adhering to cash handling and
reconciliation procedures.
Make employment and termination decisions consistent with
Restaurant Management guidelines.
Oversee and ensure that employee performance appraisals are
completed on a timely basis.
Create and maintain schedules for team.
Effectively maximize labor performance by scheduling to business
trends while delivering a superb experience to every guest.
Operationally fill in as needed to ensure guest service standards
and efficient operations.
Coach and motivate the Assistant Manager(s) and the team.
Continually strive to develop staff in all areas of managerial and
professional development.
Prepare all required paperwork, forms and reports in an organized
and timely manner.
Ensure that all equipment is kept clean and in excellent working
condition through personal inspection and by following the
restaurant's preventative maintenance programs.
Ensure that all products are received in correct unit count and
condition and deliveries are performed in accordance with the
restaurant's receiving policies and procedures.
Set clear expectations and create a working environment and serve
as a role model to create memorable guest experiences.
Take actions to solve and celebrate guest feedback.
Control food and equipment inventories, conduct daily and weekly
inventory counts and keep inventory records.
Identify problems, conduct high-level troubleshooting and seek
repair/maintenance support for restaurant equipment to ensure
equipment is operational.
Monitor and maintain compliance with health, safety, cleanliness,
security and fire policies, standards and regulations.
Be knowledgeable of restaurant policies regarding personnel and
administer prompt, fair and consistent corrective action for
violations of company policies, rules and procedures.
Required Knowledge, Skills and Abilities
Excellent written and oral communication skills
Excellent organization skills
Ability to multitask
Working knowledge of back office tools
Ability to quickly learn and master new computer software
Education and Experience
Physical Demands
Exert up to 40 pounds of force occasionally to lift, carry, push,
pull or otherwise move objects
Must be able to stand and exert well-paced mobility, including
bending and stooping, for the duration of the workday
Must be able to work and perform all duties at any station in the
kitchen or service area
Note: The statements herein are intended to describe the general
nature and level of work being performed by employees and are not
to be construed as an exhaustive list of responsibilities, duties,
and skills of those in this job classification. Furthermore, they
do not establish a contract for employment and are subject to
change at the discretion of the employer.
Keywords: Chicken Salad Chick, Indianapolis , Restaurant Managers, Hospitality & Tourism , Indianapolis, Indiana
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