Customer Service Representative DOJ

Company: Contact Government Services, LLC
Location: Indianapolis
Posted on: May 28, 2023

Job Description:

CGS is seeking a Customer Service Representative to support a large federal agency in a fully remote help-desk role. The ideal candidate will have some customer relation experience, be able to handle data entry and a large amount of phone calls and be able to clear a federal background check in order to gain a federal security clearance. Job functions will include:

• Answering phone calls
• Assisting individuals with tasks such as password resets, and account set-up
• Following a script in order to assist individuals visiting the agency website Required skills, knowledge, and abilities include:
  • High school diploma
  • Ability to clear a federal background check THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:
    • Prior experience working in a help-desk setting
    • Experience working in the customer service industry
    • Prior federal clearance is preferred Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world class personnel to deliver customized solutions that fit specific needs and solve -the -most challenging, dynamic problems. Our team emphasizes technical expertise and an empathy to public service to provide unique top tier support for our government engagements. For more information about CGS please visit: https://www.cgsfederal.com

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