Customer Service Associate
Company: Pull-A-Part of Indianapolis LLC
Location: Indianapolis
Posted on: September 19, 2023
Job Description:
Job Type
Full-time
Description
"When your car doesn't work, your life doesn't work!" That's our
motto here at Pull-A-Part, and it's the challenge that we help our
customers overcome every day! We're currently looking for happy,
goal-oriented individuals, who love to assist people in solving
their automotive issues, to join our team. If you are looking to
grow with a customer-focused company, then our Customer Service
Associate opportunity could be your next best career move.
JOB RESPONSIBILITIES:
For this opportunity you will report to our Pull-A-Part store
location, and you will fulfill the following job responsibilities &
qualifications required for the role:
- Participate in a culture that focuses on "Safety First" &
"Environmental Stewardship" and adheres to environmental, health,
and safety standards
- Perform all daily tasks with a positive attitude and a focus on
the four core company values - Respect, Help, Learn & Grow
- Prioritize the cleanliness and appearance of the facility and
your work area
- Listen to and interact with customers to deliver friendly,
helpful, and professional customer service
- Help customers use our digital kiosks or mobile devices to look
up inventory
- Process cash & credit card transactions for customers at
admissions & checkout
- Receive and process car titles and other paperwork
- Read, interpret, and enter data into our computer systems for
accurate record keeping
- Provide warranty information to customers
- Communicate sales promotions and upcoming events to
customers
- Meet personal and team performance goals
- Abide by the Company Playbook, which includes all company
policies, safety guidelines, and standard operating procedures
(SOP's)
- Comply with the company dress code policy
- Learn new skills; assist your teammates; and complete other
retail tasks as directed QUALIFICATIONS:
- Commitment to delivering friendly, helpful, and professional
customer service
- Experience in a retail or customer service position
- Good administrative & organizational skills (including cash
management)
- Ability to work in a face paced, team-oriented environment
- Good computer skills with the ability to navigate mobile
devices
- Ability to multi-task
- Willing and able to stand, walk, bend, lift 50lbs, and stretch
as required by a specific task
- Must work retail store hours including overtime, weekends, and
some holidays
- Be willing and able to work in an industrial environment
(mainly indoors & some outdoors) with exposure to different weather
conditions
- Reliable means of transportation to work
- Preferred qualifications (but not required) include:
- Basic knowledge of auto parts
- Auto parts sales experience
- Bi-lingual in English and Spanish Benefits for Full-Time Team
Members:
- Medical Insurance - We offer low-cost medical insurance to our
team members and low-cost medical insurance to their additional
household members.
- Dental Insurance - We offer low-cost dental insurance to our
team members and their additional household members.
- Vision Insurance - We offer low-cost vision insurance to our
team members and low-cost vision insurance to their additional
household members.
- Life Insurance - We offer FREE life insurance to our team
members.
- 401(k) - Plan for your retirement by participating in our
optional, 401K plan. Receive a 100% company match on the first 3%
of your contributions and receive a 50% company match on the next
2% of your contributions.
- Paid Holidays & Vacation - We observe 9 paid holidays, and we
provide each full-time team member with paid vacation time which is
determined by length of service.
- On-The-Job Training - A successful team member is a confident
team member. We are dedicated to educating our team and providing
consistent training and development opportunities.
- Employee Referral Program - We offer a bonus of $500 to our
team members who have successfully referred another team member.
Ask for more information on our Employee Referral Program to
confirm all qualifications that must be met.
- Employee Assistance Program (EAP) - We offer free confidential
employee assistance counseling by video, telephone & face-to-face
sessions, or text with a therapist. This covers mental health,
financial wellness, health, and lifestyle assessments and much
more. About Pull-A-Part:
Pull-A-Part, with headquarters in Atlanta, Georgia, is an
award-winning family business serving the do-it-yourself, used auto
parts market. By developing a unique operating system based on
customer service and environmental responsibility, Pull-A-Part has
transformed what was once thought of as the junkyard into a
sustainable recycling business. Founded in 1997, Pull-A-Part
operates a network of 36 used auto parts superstores nationwide -
11 of which are recently acquired U Pull & Pay store locations. The
company has been acclaimed for outstanding corporate citizenship by
federal, state, and local organizations.
The company has made an exceptional commitment to resource
conservation, waste reduction and pollution prevention. This
orientation allows Pull-A-Part to provide affordable used auto
parts to do-it-yourself consumers, while providing high quality
scrap metal, fluids, and plastics for recycling. Recycling diverts
these materials from the waste stream and helps protect the air,
water, and soil from pollution. Learn more at:
https://about.pullapart.com
OUR CORE VALUES:
To be a good neighbor and steward to the communities that we serve,
we are building a team with a strong foundation based on our four
core values. The ideal candidate will understand the importance of
(and possess) the following characteristics:
- Respect - Our team has developed a culture where every team
member and customer counts! We take time each and every day to show
our customers and teammates that we care about their success.
- Help - Our team members enjoy helping customers solve their
automotive needs; help their store achieve daily, weekly, and
monthly goals; and help their teammates accomplish their personal
work & growth goals!
- Learn - We continuously train our team members to help them
feel more confident in their role-we encourage our team members to
ask questions to ensure they have the knowledge and resources
available to fulfill their responsibilities.
- Grow - We are an all-inclusive business that supports the
growth and development of our team members-we provide opportunities
to learn new skills and advance your career.
Salary Description
$15.00 / Hour
Keywords: Pull-A-Part of Indianapolis LLC, Indianapolis , Customer Service Associate, Hospitality & Tourism , Indianapolis, Indiana
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