Customer Implementation Services Lead

Company: Disability Solutions
Location: Indianapolis
Posted on: September 1, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionCustomer Implementation Services LeadA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.The Opportunity:The Customer Implementation Services Lead will be focused on the definition and creation of implementation services through strategic partnerships to help clients quickly and efficiently implement Roche solutions. The focus of Implementation Services is on enablement of site readiness as an outcome of the Design and Construction phase of implementation. As a Customer Implementation Services Lead, you will:

• serve as the go-to expert in Architectural, Engineering, and Construction Management (AEC) for Roche placements across the United States.
• be responsible for driving AEC competency through our processes, tools and organization.
• be actively involved in supporting and shaping RFP responses including where significant construction planning and investments are required.
• analyze customer installation data to create recommendations for improvement in current operations.
• evaluate in field delivery of customer implementation support in Architectural, Engineering, and Construction.
• establish a business framework for the creation of Implementation Services.
• partner with our procurement organization to launch prioritized implementation services offerings.
• evaluate Architectural, Engineering, and Construction requirements and provide recommendations for modifications or improvements.
• lead Change Management associated with the launch of implementation services portfolio.
• partner with Training & Development to develop a strategy to upskill delivery functions
• participate in RFP responses in relation to site preparation and construction.
• engage with RFP responses and construction planning during the late sales process.
• lead services partner business relationships & manage vendor partnerships
• partner with legal, regulatory and compliance in development of services strategyTravel expectation: 10-20%Who You Are:
  • Bachelor's Degree in Architecture, Engineering, Construction Management, or a related technical field
  • 8 years of experience in project management or construction managementPreferred Requirements:
    • Previous experience of construction management in the healthcare / diagnostics industry.
    • Experience in on-site assessments and construction coordination.
    • Experience with Autodesk Construction Cloud
    • Experience with Roche Diagnostics implementation
    • Familiarity with regulatory requirements and industry standards related to architectural and engineering specifications for medical equipment installations.
    • Industry professional certification or licensure in Architecture or Engineering (e.g. PE).
    • Strong problem-solving capability, leveraging structure process-driven approach to problem-solving
    • Proficient technical, project management, analytical, statistical, and organization skills
    • Google Suite and Project Management applications experience
    • Excellent oral/written communication, planning, organizing, interpersonal, and leadership skills
    • Demonstrated leadership, networking, coaching, and mentoring skillsRelocation benefits are not available for this job postingThe expected salary range for this position based on the primary location of Indiana is $119,600-$222,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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