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Concierge

Company: The Columbia Club
Location: Indianapolis
Posted on: January 14, 2019

Job Description:

Job Summary
The Concierge position is responsible for ensuring that members and guests have a pleasant experience at the Columbia Club.
Job Tasks

  • Responsible for greeting members and guests and welcoming them to the Club.
  • Maintain professional relationship with members-directly responsible for members and guests satisfaction
  • Maintain a warm and friendly demeanor at all times
  • Communicate Club members' and guests' requests and concerns to management promptly
  • Take reservations for Club dining areas as well as member events ensuring that all necessary information is recorded properly
  • Call and confirm reservations for all events a week prior to the event
  • Maintain a clean and organized working environment
  • Attend weekly Staff Meetings
  • Create a daily and weekly Concierge report
  • Arrange for special requests for members upon their request to include ground transportation, hotel accommodations, and tickets to events as requested
  • Personally direct members and guests throughout the Clubhouse when needed
  • Assist with registration and Club Events
  • Performs all other duties given by the Director of Membership & Marketing
    Qualifications/Work Experience
  • Minimum 3 Years of hospitality experience
  • Professional and Positive Attitude, Pride about doing a great job
  • Organization, Self Motivation, and Ability to work independently
  • Team minded skills that articulate the goal of developing superior guest service
  • Great people and Communication Skills
  • Dedicated to consistently driving high standards and achieving service excellence for each event.
  • Must be proficient in general computer knowledge
  • Refined verbal and written communication skills Competencies
  • Ability to provide 100% guests satisfaction.
  • Abides by The Columbia Club standards, polices and procedures and safety rules at all times
  • Reports to work on time, properly groomed and properly attired
  • Conducts self in a professional and respectful manner towards guests, fellow employees and other management at all times.
  • Maintains confidentiality of all Columbia Club activities, policies and procedures. Work Environment
  • Fast pace with daily member events and phone call Reports to
  • Director of Marketing & Membership

    Keywords: The Columbia Club, Indianapolis , Concierge, Hospitality & Tourism , Indianapolis, Indiana

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