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Host/Hostess

Company: The Westin Indianapolis
Location: Indianapolis
Posted on: April 18, 2019

Job Description:

Host/Hostess Location: US-IN-Indianapolis# of Openings: 2Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsLocated in the heart of downtown Indianapolis, the city's conventions and business travelers keep us busy. Our 575 guestrooms and suites and 39,000 square feet of meeting space provides the opportunity for you to find a perfect fit for your career and continuous opportunities to advance within the property. The Westin Indianapolis offers subsided parking and bus passes for all employees, generous recognition and incentive programs, travel discounts, and a fun work environment. Come build your own career path at the Westin Indianapolis!OverviewThe host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.ResponsibilitiesMeet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.Maintain proper set-up of dining room.Receive records and make any necessary arrangements for reservations and special functions in the restaurant.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required, and college degree preferred.Hotel experience preferred.Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations.Ability to access and accurately input information using a moderately complex computer system.Ability to observe and detect signs of emergency situations.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: The Westin Indianapolis, Indianapolis , Host/Hostess, Hospitality & Tourism , Indianapolis, Indiana

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