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Customer Service Specialist

Company: Humana
Location: Cincinnati
Posted on: August 24, 2019

Job Description:

DescriptionThe Enrollment Representative processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.ResponsibilitiesThe Enrollment Representative reviews reports and makes adjustments, additions, and deletions based on CMS regulations. Manages and reports a daily inventory. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.Resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this roleCommunicate effectively and confidently with all internal/external customersReach out to members, periodically, to confirm and/or verify confidential information Ensure all inquiries are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalismPERKS and BENEFITSCan earn up to a maximum of one hour of PTO per 40-hour work week.Eligible to earn retention bonus up to $1200.00 401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.Employee Assistance Program and Work Life ServicesStudent Loan refinancing consultationGreat Deals on both national and local discounts on everything from computers and vacations to phones and retail shoppingSubsided parking rate as well as conveniently located on a TARC bus line route for FREE transportation with associate ID badgeOnsite cafeteria which offers healthy choices every dayAccess to fitness center with reduced associate membership ratesCross training available for further skills development and potential Full time opportunities Required QualificationsHigh School Diploma or equivalent1+ years of comparable work experienceStrong computer skills utilizing multiple computer applications simultaneouslyDemonstrated skills in attention to detailStrong initiative with the ability to adapt to change quickly and be empatheticAbility to maintain a professional demeanor, practicing strict confidentiality for all sensitive informationAbility to perform multiple tasks simultaneously, at times working under pressure with competing prioritiesPreferred QualificationsBachelor s degreePrevious office experience performing data entry tasksExperience providing excellent customer serviceMilitary, healthcare/managed care, banking or related industry experience handling confidential and personal informationExperience working with the senior population.Additional Information Flexible schedules during the week 7am-7pm, may include weekend daysOpportunities for overtime hoursLimited Term Employment (LTE) Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days). Eligible for FTE or Permanent employment opportunities throughout employment.Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn t affect your credit score. For additional questions, please refer to the CMS government website: Associated topics: customer care associate, customer service associate, customer service representative, customer service specialist, rep, representante de servicio al cliente, representative, service, service specialist, telephone Associated topics: customer care associate, customer service associate, customer service representative, customer service specialist, rep, representante de servicio al cliente, representative, service, service specialist, telephone

Keywords: Humana, Indianapolis , Customer Service Specialist, Hospitality & Tourism , Cincinnati, Indiana

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