Learning and Development Account Manager

Location: Indianapolis
Posted on: June 23, 2025

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Organization Overview: At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. Purpose: The purpose of the Lilly Research Laboratories (LRL) Learning and Development Account Associate role is to serve as the primary resource to assist business partners in the development / modification of curricula assignments and lead the deployment of learning and performance solutions. This role ensures LRL personnel are qualified and capable of performing their job responsibilities, ensuring compliance requirements are met, and continually finding ways to improve the processes work processes within the LRL L&D. Primary Responsibilities: Learning and Performance Support Build relationships with functional leaders and business partners, leveraging organizational knowledge to support business results Provide learning management system expertise and guidance for LRL L&D providing business support for curricula, assignments and learning content deployment. Agility to learn LRL L&D and Lilly Global Learning policies for learning content deployment. Ability to anticipate and resolve complex problems Assist business partners through change management activities as learning solutions are implemented Serve as a key resource to answer questions for business partners within LRL L&D. Curricula Management and Assignment of Learning Solutions Leverage learning management system expertise to design curricula architecture for business functions supported by LRL L&D Develop and lead strategies to ensure timely implementation of learning solutions in cooperation with other L&D personnel and business partners Work with third party providers to ensure deployment of learning solutions Provide recommendations to curricula and course owners on best practices in course assignments and curricula structure Consult with business partners to establish and maintain a curriculum architecture for their respective business functions Proactively consider solutions to ensure curricula and assignments Data Analysis and Reporting Assist business partners with information gathering of learning data from the learning management system as needed Run reports and assist with the continual improvement of curricula and processes within LRL Learning Effectiveness and Compliance Implement evaluation plans in the learning management system for learning and performance solutions when appropriate Lead efforts to ensure curriculum assignments support personnel qualification Support audit/inspection readiness and execution Support Learning Solution Development Work with Learning Design Strategists and Strategic Learning Consultants to conduct needs and target audience analysis to identify learning and performance gaps Assist in the quality and course review processes to ensure learning solutions are appropriate for deployment. Apply effective project management to ensure timely delivery of the performance solution Effectively utilize technology to support development of learning and performance solutions (e.g., IT tools, video technology, etc.) and ensure they can be integrated with Lilly systems Provide input on ways to innovate and improve processes within LRL L&D Partner with Lilly select supplier and manage procurement activities, when needed Manage budget for small- to medium-size projects or programs Manage Transfer of Training to external partners, as appropriate Coaching and Personal Development Establish a network of internal and external learning and business professionals and benchmark as appropriate Basic Qualification/Requirements: Bachelor’s degree or higher in education, instructional design, performance technology, or related programs, OR Associates Degree with 5-7 years experience working in Learning & Development area, OR successful completion of the Lilly Professional Apprentice. Additional Preferences: Demonstrated expertise in performance consulting, learning management system administration, curricula management and learning program/project management. Strong skills in working with data sets in Microsoft Excel, analyzing and interpreting data and communicating findings back to the business. M.S. degree in Instructional Systems Technology, Adult Learning, or related experience/education Human Performance Improvement (HPI) Certification Working knowledge of and/or experience in a regulated environment Knowledge of LRL business and structure Demonstrated ability in communication, conflict resolution, using good judgment, and managing complexity Demonstrated ability to effectively work in a collaborative environment and build trust with internal and external business partners Demonstrated ability to scope and lead projects Demonstrated success in influencing without authority Effective problem-solving skills to evaluate and resolve business and organizational problems Experience with SCORM or xAPI in the deployment of learning solutions Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $57,750 - $129,800 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

Keywords: , Indianapolis , Learning and Development Account Manager, Human Resources , Indianapolis, Indiana