Associate - Consumer Services Hub - Training

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: February 1, 2026

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Position Overview The Manager/Sr. Associate/ Associate, CSH Training role, plays a critical role in enabling fast and frictionless start and stay experiences for patients by developing, managing, and delivering training that supports internal peers, agents, reimbursement teams, vendor partners, and cross-functional collaborators. This role combines training administration, content management, communication support, and vendor/agent training coordination across CSH. Responsibilities Training Management: Lead facilitation of onboarding, foundational training, and new?launch readiness for contact center vendors using both direct?to?agent and train?the?trainer models. Learning & Development: Collaborate to design, deliver, and manage learning and development programs for the CSH organization, including focused training solutions for contact centers. Communications: Develop and distribute clear, compliant internal CSH communications and partner with Business Operations to maintain communication channels and content repositories (e.g., SharePoint, Lilly Learning Lab) that support alignment, awareness, and engagement across CSH. Training Operations: Partner to maintain CSH training roadmap & calendar to ensure on-time delivery of training materials & successful training execution. Project Leadership: Lead and manage high?impact organizational projects across CSH, ensuring effective planning, execution, and delivery of key initiatives. Building Relationships and Team Expectations Collaboration skills, communication skills, and execution excellence are all critical skills expected of someone in this position. Fostering an all-embracing, safe-to-speak culture and working environment consistent with Team Lilly expectations, the Lilly Values, CSH principles and applicable requirements as outlined by Quality, Legal, Ethics and Compliance, and Privacy Build strong, unquestioning relationships with peers in the Lilly matrix and vendor partners, specifically key business partners in CSH Business Controls, Content Management, Contact Centers, Customer Experience, Digital Solutions, Platform Solutions, Data Enablement, Lilly Marketing Institute, Learning and Development, CIQ, Ethics and Compliance and other functions critical to program and organizational success. Operate in a state of continuous compliance while meeting key business objectives. Provide feedback to peers and leaders to help meet individual and team performance goals. Basic Requirements Bachelor’s degree Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role. Additional preferences Demonstrated experience supporting training, onboarding, communications, vendor management, or operations in a highly regulated environment Two industry experience, especially designing or delivering customer contact center training communications and support Experience developing and delivering online and in-person business training, applying adult learning principles for ongoing learning and development Ability to utilize technology and develop communication to enhance learning experiences through digital platforms and interactive sessions, while continuously improving content based on feedback and changing business needs Proactive and self-starter, comfortable navigating ambiguity to effectively resolve problems and identify solutions Collaborative in nature, connecting across a highly matrixed organization with agility and respect for people Comfort working with SOPs, regulated content, and compliance driven documentation Additional information: Position based in Indianapolis, hybrid/remote potential Travel: less than 10% Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $58,500 - $137,500 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

Keywords: Eli Lilly and Company, Indianapolis , Associate - Consumer Services Hub - Training, Human Resources , Indianapolis, Indiana