Information Technology Help Desk Analyst
Company: BCforward
Location: Indianapolis
Posted on: February 24, 2021
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Job Description:
BCforward is seeking a highly motivated Help Desk Analyst for
their Pharmaceutical Manufacturing client in Indianapolis,
Indiana.
SummaryThe Help Desk Analyst is accountable for incident
management, service request management, security administration and
user account management for the client supporting a range of
systems executing key clinical, regulatory and safety-related
business processes at a large Pharmaceutical company. As
appropriate, the Help Desk Analyst will be responsible for creating
and/or updating support documentation in alignment with standards,
policies and procedures in a regulated environment. This position
requires demonstrated root cause analysis capabilities,
demonstrated experience in managing a queue and effectively
communicating with end users to resolve issues and requests
consistently and in a manner that evokes high customer
satisfaction.
Duties and Responsibilities:
Technical Skills:
Additional Skills:
Education and Qualifications:
Keywords: BCforward, Indianapolis , Information Technology Help Desk Analyst, IT / Software / Systems , Indianapolis, Indiana
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