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Principal Technical Consultant - ServiceNow (Remote)

Company: Crossfuze
Location: Indianapolis
Posted on: November 23, 2021

Job Description:

The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

Position Responsibilities:
Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer's future system administrators
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Promote continuous improvement practices for delivery/engagement materials
Provide training and mentoring to other members of the Crossfuze Delivery team upon request

Requirements
Excellent communication skills and a strong personal commitment to quality service
The ability to work independently and with a team
Ability to work remotely and with remote resources as needed
Ability to work with different personalities with varied skill levels
Ability to understand and implement complex end-user requirements
Ability to effectively organize work across multiple projects
5+ years of experience implementing, configuring, and customizing ServiceNow
Bachelor's Degree or equivalent work experience
Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Benefits
Work from Home Options
Custom Training & Development Programs
Competitive Paid Time Off Benefits
Competitive Salary & Incentive Compensation Program
Signing Bonus Opportunity
Healthcare Plan (Medical, Dental & Vision)
401(k) with Employer Match
Life Insurance (Basic, Voluntary & AD&D)
Short Term & Long Term Disability

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Keywords: Crossfuze, Indianapolis , Principal Technical Consultant - ServiceNow (Remote), IT / Software / Systems , Indianapolis, Indiana

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