Sr. Infrastructure Delivery Manager - Database and Storage

Company: Experis
Location: Indianapolis
Posted on: January 17, 2022

Job Description:

LOCATION: INDIANAPOLIS, IN (must be local)Type: Direct HireWorksite: Hybrid split scheduleManages: None Primary: Lead Database, Storage, and Backup towers Benefits: Health/ vision/ dental/ life insurance, 401k plans, paid holidays & PTO, pension plan Summary Responsible for management of internal and external teams within various towers, management of the delivery of services within the towers including the managed services organizations, ensuring the timing and quality of deliverables within the towers and ensuring that the financial objectives are met by our service delivery teams.Requirements 10 Years (approx.) of relevant IT services delivery experience, or equivalent combination of education & work experience in technology, service management, and operationsBachelor of Science Degree or higher (Mgmt. or IT Sciences); OR 10+ years of proven work experienceExperience implementing enterprise-wide systems and applications utilizing project management best practices and methodologiesTechnical (primary) experience with: Database, Storage, and Back-upAdditional technical experience preferred: Network, VoIP, Wintel, Linux, VMware, CitrixOr any combination of experience and education providing equivalent backgroundPrimary ResponsibilitiesLead the Database, Storage, and Backup towers within Infrastructure; support other towers as neededManage and coordinate IT services and activities to assure effective enterprise resources are provided to the org with in-house and commercial service management staffAnalyze key performance indicators to ensure services are delivered within SLA'sAccountable for the development and measurement of SLAs with both internal and external contract providersManages multiple programs and deliverables; and the coordination and direction of third-party partner relationshipsStudies problems and capabilities, and develops solutions and strategies for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiencyResponsible for identifying, evaluating, and maintaining continual improvement opportunities from service desk and enterprise systems; improving quality and reducing costsPrepare, document, and communicate various reports of production, operation, performance, and down-timeRecommends changes in programs, processes, routines, and quality control standardsResponsible for the development of enterprise communication and training materialsKey Stakeholder in development of and use of technology policies

Keywords: Experis, Indianapolis , Sr. Infrastructure Delivery Manager - Database and Storage, IT / Software / Systems , Indianapolis, Indiana