Senior Systems Administrator

Company: Project Lead The Way
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

The Senior Systems Administrator is a member of the infrastructure team and is responsible for the maintenance of the organization's on-premises and cloud server infrastructure, storage network, network topology, computer fleet distribution, OS maintenance and SaaS product support. This role also assists in end-user case management and support. The Senior Systems Administrator works a hybrid schedule with regular onsite presence in the Indianapolis, Indiana office required. Occasional travel may be required.RESPONSIBILITIES

• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN, Phone, Exchange, O365, other Microsoft applications and VPN access, offering a variety of level 1 and level 2 solutions.
• Maintain and administrate multimedia and associated conference room technologies
• Setup new Team Member accounts and computers for use on corporate network along with identified software and 3rd party applications.
• Monitor the help desk queue and ensures tickets are resolved by Help Desk Team before the exceeded target completion date/time, or to the customer's satisfaction.
• Maintain users in the network including adding and deleting user accounts, maintaining passwords, and completing daily maintenance.
• Participate in maintaining, upgrading, and supporting existing systems, storage, and infrastructure to ensure operational stability
• Diagnose and address issues with current infrastructure (servers, SAN, NAS, VMs, Networking, Active Directory, and SaaS implementations such as O365, Okta, etc.)
• Remediate systems and network security vulnerabilities according to best practices.
• Monitor and support PLTW's disaster recovery solutions to ensure maximum operability
• Troubleshoot corporate applications and build out a Knowledge Base to be used by others in the organization
• Monitor the competitive landscape, trends and opportunities; develop and propose strategies to incorporate into PLTW's approach as appropriate.
• Other duties as assignedQUALIFICATIONSKNOWLEDGE
  • An associate degree in Information Technology or equivalent related work experience
  • Related Technical Support, Help Desk, or Service Desk experience in an IT setting including systems administration, server administration, or network engineering responsibilitiesSKILLS AND ABILITIES
    • Excellent verbal and written communication skills.
    • Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical Team Members.
    • Strong analytical and problem-solving skills.
    • Excellent time management skills.
    • Proficient with MS Server, MS Active Directory, VoIP phone systems, Microsoft Windows, Apple OSX, mobile applications, administration of virtual environments. Microsoft Azure, AWS Cloud, VPN client, LAN/WAN connectivity, TCP/IP, internet, intranet, Cisco switches, Cisco/Palo Alto VPN and firewall technologies.
    • Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software.
    • A customer centric approach to all interactions with both internal and external stakeholders
    • Ability to work collaboratively in a team environment
    • Accountable; takes ownership and pride in their work

Keywords: Project Lead The Way, Indianapolis , Senior Systems Administrator, IT / Software / Systems , Indianapolis, Indiana