Senior Systems Administrator

Company: Project Lead The Way
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

The Senior Systems Administrator is a member of the infrastructure team and is responsible for the maintenance of the organization's on-premises and cloud server infrastructure, storage network, network topology, computer fleet distribution, OS maintenance and SaaS product support. This role also assists in end-user case management and support. The Senior Systems Administrator works a hybrid schedule with regular onsite presence in the Indianapolis, Indiana office required. Occasional travel may be required. RESPONSIBILITIES Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN, Phone, Exchange, O365, other Microsoft applications and VPN access, offering a variety of level 1 and level 2 solutions. Maintain and administrate multimedia and associated conference room technologies Setup new Team Member accounts and computers for use on corporate network along with identified software and 3rd party applications. Monitor the help desk queue and ensures tickets are resolved by Help Desk Team before the exceeded target completion date/time, or to the customer's satisfaction. Maintain users in the network including adding and deleting user accounts, maintaining passwords, and completing daily maintenance. Participate in maintaining, upgrading, and supporting existing systems, storage, and infrastructure to ensure operational stability Diagnose and address issues with current infrastructure (servers, SAN, NAS, VMs, Networking, Active Directory, and SaaS implementations such as O365, Okta, etc.) Remediate systems and network security vulnerabilities according to best practices. Monitor and support PLTW's disaster recovery solutions to ensure maximum operability Troubleshoot corporate applications and build out a Knowledge Base to be used by others in the organization Monitor the competitive landscape, trends and opportunities; develop and propose strategies to incorporate into PLTW's approach as appropriate. Other duties as assigned QUALIFICATIONS KNOWLEDGE An associate degree in Information Technology or equivalent related work experience Related Technical Support, Help Desk, or Service Desk experience in an IT setting including systems administration, server administration, or network engineering responsibilities SKILLS AND ABILITIES Excellent verbal and written communication skills. Excellent interpersonal skills with ability to explain technical issues to technical and nontechnical Team Members. Strong analytical and problem-solving skills. Excellent time management skills. Proficient with MS Server, MS Active Directory, VoIP phone systems, Microsoft Windows, Apple OSX, mobile applications, administration of virtual environments. Microsoft Azure, AWS Cloud, VPN client, LAN/WAN connectivity, TCP/IP, internet, intranet, Cisco switches, Cisco/Palo Alto VPN and firewall technologies. Proficient with or able to quickly learn to use a broad array of networking and systems hardware and software. A customer centric approach to all interactions with both internal and external stakeholders Ability to work collaboratively in a team environment Accountable; takes ownership and pride in their work

Keywords: Project Lead The Way, Indianapolis , Senior Systems Administrator, IT / Software / Systems , Indianapolis, Indiana