Senior Systems Administrator
Company: Project Lead The Way
Location: Indianapolis
Posted on: May 16, 2022
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Job Description:
The Senior Systems Administrator is a member of the
infrastructure team and is responsible for the maintenance of the
organization's on-premises and cloud server infrastructure, storage
network, network topology, computer fleet distribution, OS
maintenance and SaaS product support. This role also assists in
end-user case management and support. The Senior Systems
Administrator works a hybrid schedule with regular onsite presence
in the Indianapolis, Indiana office required. Occasional travel may
be required. RESPONSIBILITIES Diagnose hardware, software,
printing, and network connectivity issues including LAN, WAN, WLAN,
Phone, Exchange, O365, other Microsoft applications and VPN access,
offering a variety of level 1 and level 2 solutions. Maintain and
administrate multimedia and associated conference room technologies
Setup new Team Member accounts and computers for use on corporate
network along with identified software and 3rd party applications.
Monitor the help desk queue and ensures tickets are resolved by
Help Desk Team before the exceeded target completion date/time, or
to the customer's satisfaction. Maintain users in the network
including adding and deleting user accounts, maintaining passwords,
and completing daily maintenance. Participate in maintaining,
upgrading, and supporting existing systems, storage, and
infrastructure to ensure operational stability Diagnose and address
issues with current infrastructure (servers, SAN, NAS, VMs,
Networking, Active Directory, and SaaS implementations such as
O365, Okta, etc.) Remediate systems and network security
vulnerabilities according to best practices. Monitor and support
PLTW's disaster recovery solutions to ensure maximum operability
Troubleshoot corporate applications and build out a Knowledge Base
to be used by others in the organization Monitor the competitive
landscape, trends and opportunities; develop and propose strategies
to incorporate into PLTW's approach as appropriate. Other duties as
assigned QUALIFICATIONS KNOWLEDGE An associate degree in
Information Technology or equivalent related work experience
Related Technical Support, Help Desk, or Service Desk experience in
an IT setting including systems administration, server
administration, or network engineering responsibilities SKILLS AND
ABILITIES Excellent verbal and written communication skills.
Excellent interpersonal skills with ability to explain technical
issues to technical and nontechnical Team Members. Strong
analytical and problem-solving skills. Excellent time management
skills. Proficient with MS Server, MS Active Directory, VoIP phone
systems, Microsoft Windows, Apple OSX, mobile applications,
administration of virtual environments. Microsoft Azure, AWS Cloud,
VPN client, LAN/WAN connectivity, TCP/IP, internet, intranet, Cisco
switches, Cisco/Palo Alto VPN and firewall technologies. Proficient
with or able to quickly learn to use a broad array of networking
and systems hardware and software. A customer centric approach to
all interactions with both internal and external stakeholders
Ability to work collaboratively in a team environment Accountable;
takes ownership and pride in their work
Keywords: Project Lead The Way, Indianapolis , Senior Systems Administrator, IT / Software / Systems , Indianapolis, Indiana
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