Jr Information Technology Support Technician
Company: enableIT
Location: Indianapolis
Posted on: June 24, 2022
|
|
|
Job Description:
Top 5 Skills:1) Independent - have to be ok with remote
support2) 2 years of desktop tech support experience3) good problem
solver4) self-starter - but not afraid to ask questions5) used to
handling a lot of calls; this person will get about 5-10 tickets a
day ranging in levels of difficulty
The Technology Support performs daily routine technical support.
This professional consults with the supervisor for task
prioritization and effectively applies technical knowledge. This
individual also specializes in one or more areas, including support
center/technology support, networking, telecommunications, help
desk, and technology certification. The Technology Support assists
others in the technology department, as needed.Under direct
supervision, provide after-hours service for escalated issues from
the National Help Desk or supervisor. Assist with the deployment of
hardware and software to clients (including the installation,
configuration and testing of basic firm hardware). Assist with new
hire processing (account requests, verification, basic equipment
configuration). Perform basic software troubleshooting and hardware
triage support. Assist with the equipment and set-up for
conference/meeting facilities, as directed. Assist with off-site
support for client functions/meetings. Handle minor administrative
functions such as moving and delivering equipment to clients.
Perform administrative tasks, such as changing passwords. Handle
minor functions such as moves, adds, changes, etc. Respond to
customer inquiries concerning support requests, systems status, and
network connectivity. Resolve hardware and software problems for
firm-standard hardware/software. Record inquiries, and
repair/service requests. Diagnose problems through research,
isolation and resolution steps using automated systems via Remedy.
Report problems with procedures and make suggestions for
improvements. Escalate to or consult with senior staff when a
solution is unclear. Coordinate, track, and maintain inventory,
including software and documentation upgrades, distributions, and
licenses. Process firmwide requests for software and documentation.
Track software licenses to ensure that the firm does not violate
its agreements, and work with Purchasing and Contracts departments
regarding software licensing and maintenance issues. Coordinate
mass distributions, including on-site software duplication and
documentation reproduction. Make recommendations to management
regarding update and maintenance processes.Perform administrative
duties, as required.Experience/Required Skills: To qualify,
candidates must have: - approximately 0-2 years of experience in
technology support with working knowledge of a functional specialty
- strong communication, interpersonal, organizational, and time
management skills
Keywords: enableIT, Indianapolis , Jr Information Technology Support Technician, IT / Software / Systems , Indianapolis, Indiana
|
Click
here to apply!
|
