Senior Systems Administrator

Company: Sallie Mae
Location: Indianapolis
Posted on: June 25, 2022

Job Description:

**When you join Sallie Mae, you become a champion for all students.**We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.Come do more than join something, change something. For students, for future generations, for the future of education.**What You'll Contribute**As part of this team you will work on our SaaS platforms helping to implement solutions, support, and monitoring for functionality that directly provides and enables other teams to provide modern and intuitive user experiences for our customers. You will work with other experts to deliver solutions that integrate multiple cloud applications, including Salesforce, PING, and Adobe. You will leverage your proven ability, experience, and knowledge to lead and navigate an enterprise environment.**What You'll Do**---Participates in the collaborative effort to ensure best of breed solutioning on our various SaaS platforms (Salesforce, PING, Adobe). Works in iterative sprints to design, develop, and test solutions. Implements solutions and monitoring to improve the existing platforms and ensure overall system health. Works on new product enhancements to grow our customer base and generate additional revenue for the product line. Drives initiatives and seek to achieve the intended outcome(s) of work items and work thru ambiguity in a self-directed fashion. Assist in driving overall team progress towards goals. 40%---Helps drive and lead SaaS Technologies team work items (Azure Dev Ops). Ensures intent and objectives behind work items are being met. Mentor/guide/instruct/etc. other team members to maximize team throughput and value. Identifies and prioritizes work items that align with strategic objectives as well as team iteration objectives. 20%---Collaborates with teams to identify approach, dependencies, tasks, and seek opportunities for automation; mentor other team members, help recruit and onboard other top-talented developers. 20%---Continually improves your craft as a SaaS Systems Administrator by learning and leveraging the latest platform releases, solution patterns & best practices, related business principles, and technology across all relevant SaaS platforms. Attends training, participate in Communities of Practice (CoPs), and read related materials to stay ahead of the technology curve. 20%_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._**What you have**Minimum: Indicate minimum education, skills and experience required.Bachelor's Degree in Computer technology or related field or equivalent work experience.+ 6+ years' experience with servers and server class hardware.+ Experience using backup and restore software.+ Participation in Disaster Recovery exercises.+ Strong problem solving and analytical skills.+ Strong customer service skills.+ Ability to research and effectively recommend software and hardware solutions.+ Strong communication skills required to communicate with all levels within the organization.+ A self-motivated technology enthusiast who thrives in a fast-paced environment+ A strategic thinker with tactical project planning, management, and leadership skills+ A proven track record of working with cross-functional teams to implement complex business requirements within multiple applications+ Meticulous attention to detail and high tolerance for ambiguity+ Demonstrated ability to learn new technologies quickly and independently+ Strong technical, organizational and interpersonal skills+ Strong written and verbal communication skills+ Ability to work remotely and independently with strong work ethic+ Excellent troubleshooting skills, self-motivated, results-driven and well organized+ Experience working with a geographically diverse team+ Ability to act as a mentor and coach to junior team members+ Leadership capabilities to drive work to completion+ Ping+ Familiarity with Active Directory, SSO, SAML, Identity Federation, MFA+ Understanding of general Identity and Access practices+ Adobe+ Familiarity with content management, workflow automations, personalization, A/B Testing+ Salesforce+ Knowledge of Salesforce security best practices including sharing rules, community sharing sets, roles, profiles, permission sets, connected apps, and user licensing+ Public-facing Salesforce Site/Community implementations (with & without authentication)+ Experience with Salesforce Chat/LiveAgent/LiveMessage or other integrated chat and SMS tools, e.g. Twilio, Texline, Quiq, etc.+ Experience with Salesforce Lightning, Process Builder and Visual Flow+ Experience with installing and configuring Salesforce AppExchange packages+ Experience with all phases of the Salesforce development life cycle including administration, configuration, & development:+ Familiarity with Dataloader, Dataloader.io, Workbench or any other ETL toolsNot the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!**Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click here (https://https//www.eeoc.gov/employees-job-applicants) . EEO is the Law supplement (https://https//www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . Click here (https://https//www.salliemae.com/legal/pay-transparency-policy/)** **to view the U.S. Pay Transparency Policy.****Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.**Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.

Keywords: Sallie Mae, Indianapolis , Senior Systems Administrator, IT / Software / Systems , Indianapolis, Indiana