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Microsoft 365 Support Specialist

Company: Field of Talent
Location: Indianapolis
Posted on: September 24, 2022

Job Description:

As a Microsoft 365 Support Specialist, you will oversee the current IT systems including software and hardware upgrades and fixes for the clients of this growing IT managed services company. Use your knowledge of computer hardware and software, Microsoft 365, VoIP, and experience providing technical support. This is a hybrid role that requires a few days in the office. We---re looking for someone who has a genuine desire to solve problems and provide customers with positive experiences. As the Help Desk Specialist, you will have a direct impact on the day-to-day efficiencies for clients--- IT operations and their experience and impression of the company brand. You will be a key factor in the company---s growth and have opportunities to grow your career with this IT Services team. About the Company This managed IT services and application development company ensures that technology works for its clients, adds value, and creates HUGE opportunities Three areas of service specialization: 1. IT as a Service 2. Communications 3. Software Solutions Company Culture: Can-do spirit, fresh thinking, a human approach to technology, and expertise in insurance, technology, and investment management. What You Will Do -- Process customer request tickets through the company---s ticketing system. -- Follow up with customers by phone and ticket response email; provide feedback and resolution. -- Meet or exceed first response and resolution Service Level Agreements based on the priority request. -- Approach every customer interaction with empathy, patience, curiosity, a sense of urgency, ownership, commitment, and a genuine desire to help. -- Achieve outstanding customer feedback scores that reflect high standards of customer satisfaction. Duties and responsibilities -- Maintain proper recording, documentation, and closure for all work performed. -- Support customer desktop, server, network, and printer inventory configuration items. -- Grow and develop your knowledge of help desk procedures, products, and services. -- Recommend improvements to make it more effective for customers and efficient as a service provider. -- Troubleshoot and maintain computer hardware, software, and network systems. Requires occasional travel. Tech Stack 1. Microsoft 365 environments and Apple Operating Systems 2. VoIP and DNS in Active Directory and Hybrid/Cloud Environments 3. Local Area Networks (LAN), Wide Area Networks (WAN), and related devices 4. Firewall Management, Port Changes, Quality of Service, and Network Protocol Routing Minimum Qualifications -- Previous experience as a help desk technician and examples of new technologies and solutions you---ve learned -- Experience with Windows 7/10, Mac OC, Microsoft 365, Microsoft Azure, Troubleshooting VoIP systems -- High school diploma or GED Additional Attributes -- We would ideally like to see at least 1 year of experience working in a Managed Services Environment or where you---ve had to handle multiple competing priorities. -- ConnectWise, Autotask, or comparable ticket management systems. -- Technical certifications to include CompTIA A, Microsoft 100, 101, and Azure. By applying to this job, you agree that we can text you (standard rates apply).

Keywords: Field of Talent, Indianapolis , Microsoft 365 Support Specialist, IT / Software / Systems , Indianapolis, Indiana

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