US-Field Technical Spt Rep V
Company: Experis
Location: Indianapolis
Posted on: January 26, 2023
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Job Description:
Experis, a ManpowerGroup company, has an exciting opportunity
with one of our key clients that develops personal computers (PCs),
printers and related supplies, as well as 3D printing
solutions.Position: Field Technical Spt Rep V Location: 7520
Georgetown Rd, Indianapolis, IN - 46268 (Onsite Role)Duration: 24+
months (Possible Extension)Please note: The client recommends to be
fully vaccinated, and use of masks to work onsite.Description: This
customer facing, non-exempt HP PC/Printer field break/fix position
provides a wide range of hardware support and related services
specifically to HP's PC Products customers. Products include
Laptop, Desktop, RPOS, and Workstation products. Printer knowledge
is a huge plus. A fast paced, constantly changing environment that
requires positive approaches and demonstrated success at handling
multiple stressors. Candidates must be self-contained, resourceful,
and determined for success. This is a team-based group of
self-starting, technical/mechanical delivery professional. This
ever changing environment presents each team member with various
daily events that educate customers about the technology, manage
critical service events, and interact with multiple levels of both
HP and customer management/teams. These teams are responsible for
completely satisfied customers and helping to grow HP's business in
a profitable manner and within budget. It is imperative that the
Field Service Rep. understands the financial aspects and business
impact of what they deliver, how and why. Typical types of
reactive, on customer site, service events include, but are not
limited to: Configuring hardware, software and simple network
components, install, unit repair, and working with escalation
personal performing and assisting in technical action plans to
remediate pc/print issues. Demonstrated core competencies of
success in this position are: Strong mechanical aptitude, working
with tools and various alignment apparatus. Alignment with
customer's business needs while maintaining HP's contractual
commitments. Ability to logically and systemically
technically/mechanically troubleshoot various hardware problems on
printers. May also involve third party software, networks and
switches. Able to balance and prioritize multiple activities and
issues. Successful cause and effect understanding of financial
perspectives on the business. Strong interpersonal verbal/written
skills; especially in person, on a customer site. This is critical
to relationship building and expectations. Attention to detail and
commitment to administrative responsibilities. Exercise solid
business-based decision-making skills, taking appropriate risk to
ensure that both HP's and the customer's business need are met.
Independent thinking while adhering to standard
technological/mechanical and business procedures. Industry /
company knowledge that provides solid technology solutions and
options to the customer. Ability to quickly and accurately evaluate
a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of
tasks/events/commitments quickly based on contract, customer, and
business situations. Highly skills at prioritization, planning,
working independently all within standard policies and business
standards.Requirements: Able to bend, crawl, stoop, sit, lift and
move 50 pounds of weight. Availability to work both scheduled and
unscheduled overtime. Participate in assigned work during
non-traditional workdays, holidays, and shift work. Onsite customer
facing experience. Technical/mechanical hardware repair experience.
Demonstrated technical/mechanical aptitude for learning new
technology. High School diploma or equivalent, plus additional
hardware technology training. College preferred. Dress: Business
Professional: Black slacks and blue collared shirt. Cell phone
reimbursement and laptop/tablet will be provided.APPLY NOW
Keywords: Experis, Indianapolis , US-Field Technical Spt Rep V, IT / Software / Systems , Indianapolis, Indiana
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