Technical and Craft Labor - Depot Service Technician

Company: TalentBurst, Inc.
Location: Indianapolis
Posted on: September 18, 2023

Job Description:

Title Depot Service TechnicianLocation Indianapolis, INDuration 12 + Months of ContractJob Description:Primary duties include performing in-house and field servicing of Cold Storage and Temperature Control products (baths, circulators, re-circulators, chillers, freezers, centrifuges, etc.) This includes performing evaluation, repair and testing of customer equipment. Also, required to identify service resource and tooling needs while alerting management of product repair trends. Additional duties could include assisting with receiving/shipping and interfacing with customers.Key Responsibilities:Maintain and service our customers to ensure 100% customer satisfactionPerform Customer Services, including preventive maintenance, troubleshooting, and repairing customer equipment and field installations of applicable products.Calibrate customer equipment according to specifications.Provide technical support to customers via phone and email.Provide training as required.Provide support to engineering, manufacturing, and sales.Provide adequate documentation and reports upon completion of each assigned job.Minimum Requirements/Qualifications:3-5 years' experience with temperature control equipment and/or refrigeration experience preferred.Mechanically/Electrically proficientPipe brazing and soldering skillsSolid troubleshooting skillsGood verbal and written communications skillsEPA Certification PreferredNon-Negotiable Hiring Criteria:Strong customer focus and communication skillsSets high standards in work ethic and highly self-motivatedBe available to travel to customer sites if necessaryRefrigeration related experienceBasic computer skills with ability to learn service procedures and software toolsCurrent Driver's LicenseAbility to lift 40 lbs. or more with helpDiagnose and repair, customer, and in-process units.Keep accurate and ISO audit able records of product repairs, test results and other data as required. Adhere to Personal Protective Equipment (PPE) requirements of the job function. Adhere to ISO9000 requirements including ESD, work area cleanliness, maintenance and calibration of equipment and work instruction adherence.Attend daily team stand-up meetings. Build working relationships with co-workers, including employees in other departments (engineering, materials, etc.).Perform transactions in MRP system. Maintain a safe working environment, following established 5S procedures. Troubleshoot failure modes as part of their own processes.Responsible for processing work orders for the manufacture of optical componentsExperience Requirements:Minimum of 1-3 years of experience.Experience in electro-mechanical devices repairs.Component soldering a plus. ESD environment Computer knowledge a must.Education Requirements:High School Diploma, GED or equivalent.Chemistry a plusSkills Requirements:Ability to follow work instructions and procedures and to use test equipment as required Good communication and organizational skills.Team player, Strong written English skills are mandatory. Show ability to work with small parts under microscope using tweezers and other small tools. Operation of test systems (hardware and software)TB_HL

Keywords: TalentBurst, Inc., Indianapolis , Technical and Craft Labor - Depot Service Technician, IT / Software / Systems , Indianapolis, Indiana