Field Service Coordinator
Company: Humana
Location: Muncie
Posted on: May 3, 2024
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Job Description:
Become a part of our caring community and help us put health
firstThe Care Coach evaluates member's needs and requirements to
achieve and/or maintain optimal wellness state by guiding
members/families toward and facilitate interaction with resources
appropriate for the care and wellbeing of members. The Care Coach 1
work assignments are often straightforward and of moderate
complexity.This role involves meeting members in their location,
spending quality time assessing their needs and barriers and then
connecting our members with quality services to promote their
ultimate well-being and drive health outcomes.Responsibilities
include:Administer initial and ongoing long-term services and
support (LTSS) related assessments through person-centered thinking
approaches.Contacts members both telephonically and/or in-person to
establish goals and priorities, evaluate resources, develop plan of
care and identify LTSS providers and community partnerships to
provide a combination of services and supports that best meet the
needs and goals of member and caregiver through person centered
thinking approaches.Development and continuous modification of
Service Plan and involve applicable members of the care team in
care planning (Informal caregiver coach, PCP, etc.)Support members
through navigation of their LTSS and related environmental and
social needs Utilize available information pertaining to member to
prevent the need for administration of duplicative
assessments.Focuses on supporting members and/or caregivers in
accessing long term services and support, social, housing,
educational and other services, regardless of funding sources to
meet their needs.Assisting members in maintaining Medicaid
eligibilityCollaborate with Medical Director/Geriatrician/Care
Coordinator as deemed necessary to ensure cohesive, holistic
service delivery and support positive member outcomes.This role
will be covering District 12 - Dearborn, Jefferson, Ohio, Ripley
and SwitzerlandUse your skills to make an impactRequired
QualificationsService Coordinators (Care Coach 1) shall meet one of
the following qualifications:Individual continuously employed as a
care manager by an Area Agencies of Aging since June 30, 2018;
ORUnrestricted Licensed Registered nurse, a licensed practical
nurse, or an associates degree in nursing with at least one (1)
year of experience serving the program population (license in the
state of Indiana and in the bordering state of residence: MI, KY,
IL, OH); ORBachelor's degree in Social Work, Psychology,
Counseling, Gerontology, Nursing or Health & Human Services with at
least (2) years of experience; ORBachelors degree in any field with
a minimum of two (2) years full-time, direct service experience
with older adults or persons with disabilities (this experience
includes assessment, care plan development, and monitoring);
ORMaster's degree in Social Work, Psychology, Counseling,
Gerontology, Nursing or Health & Human Services with at least (2)
years of experience; ORAssociates degree in any field with a
minimum of four (4) years full-time, direct service experience with
older adults or persons with disabilities (this experience includes
assessment, care plan development, and monitoring).Must meet all
following requirements:Prior experiences in health care and/or case
management.Intermediate to advanced computer skills and experience
with Microsoft Word, Excel, and Outlook.Exceptional communication
and interpersonal skills with the ability to build rapport with
internal and external customers and stakeholders.Proven ability of
critical thinking, organization, written and verbal communication
and problem- solving skills.Ability to manage multiple or competing
priorities in a fast-paced environment.Ability to use a variety of
electronic information applications/software programs including
electronic medical records.Must reside in the state of Indiana and
be willing to travel to see members in your region Or reside in a
Bordering State (MI, KY, IL, OH) on the border and travel to
Indiana to see membersAbility to work Monday-Friday
8:00am-5:00pmPreferred QualificationsBilingual
(English/Spanish)Bilingual (English/Burmese)Nursing home diversion
or long-term care case management experienceExperience with
Medicare & Medicaid recipientsExperience with electronic case note
documentation and documenting in multiple computer
applications/systems.Experience working with geriatric
populationExperience with health promotion, coaching and
wellness.Knowledge of community health and social service agencies
and additional community resourcesExperience working with a Waiver
ProgramAdditional Information:Work-At-Home RequirementsTo ensure
Home or Hybrid Home/Office associates ability to work effectively,
the self-provided internet service of Home or Hybrid Home/Office
associates must meet the following criteria:At minimum, a download
speed of 25 Mbps and an upload speed of 10 Mbps is recommended;
wireless, wired cable or DSL connection is suggestedSatellite,
cellular and microwave connection can be used only if approved by
leadershipAssociates who live and work from Home in the state of
California, Illinois, Montana, or South Dakota will be provided a
bi-weekly payment for their internet expense.Humana will provide
Home or Hybrid Home/Office associates with telephone equipment
appropriate to meet the business requirements for their
position/job.Work from a dedicated space lacking ongoing
interruptions to protect member PHI / HIPAA informationWorkstyle:
Field Position, Must Reside in Indiana Or Bordering states MI, KY,
IL, OHLocation: This position requires member facing visits across
Indiana.Training: Date: May 6th 2024TravelThis position will
require a minimum of 100% travel to cover 6-7 Counties in your
region of Indiana.Must have a Valid drivers license with reliable
transportation and the ability to travel within the state, as
required caseload of 50 members and cover 6-7 counties, required to
see all members face to face initial assessment and minimally on a
quarterly basis, also required to see F2F if hospitalized or change
in condition. All members are over 65 years old and most are dual
enrolled in the Pathways program.This role is part of Humana's
Driver safety program and therefore requires an individual to have
a valid state driver's license and proof of personal vehicle
liability insurance with at least 100,000/300,000/100,000
limits.ScreeningThis role is considered patient-facing and is part
of Humanas Tuberculosis (TB) screening program. If selected for
this role, you will be required to be tested for TB.Interview
FormatAs part of our hiring process, we will be using an exciting
interviewing technology provided by Modern Hire, a third-party
vendor. This technology provides our team of recruiters and hiring
managers an enhanced method for decision-making.If you are selected
to move forward from your application prescreen, you will receive
an email correspondence inviting you to participate in a
pre-recorded Voice Interview and/or an SMS Text Messaging
interview. (please be sure to check your spam or junk folders often
to ensure communication isnt missed) If participating in a
pre-recorded interview, you will respond to a set of interview
questions via your phone. You should anticipate this interview to
take approximately 10-15 minutes.If participating in a SMS Text
interview, you will be asked a series of questions to which you
will be using your cell phone to answer the questions provided.
Expect this type of interview to last anywhere from 5-10 minutes.
Your recorded interview(s) via text and/or pre-recorded voice will
be reviewed and you will subsequently be informed if you will be
moving forward to next round of interviews.According to the Indiana
Office of Inspector General Rule, 42 IAC 1-5-14 Post-Employment
Restrictions, if you are a current or former state officer,
employee or special state appointee with Indiana Family and Social
Services Administration (FSSA) within the past year, engaged in the
negotiation or the administration of a Medicaid contract on behalf
of the state and/or Family and Social Services Administration
(FSSA); in a position to make discretionary decision affecting the:
(1) outcome of the negotiation; or (2) nature of the
administration; or either engaged in making a regulatory or
licensing decision that directly applied to Humana Inc. or to a
parent or subsidiary you cannot be considered for this opportunity.
For more information please visit: IG: Indiana Office of Inspector
General#Medicaid123Scheduled Weekly Hours40Pay RangeThe
compensation range below reflects a good faith estimate of starting
base pay for full time (40 hours per week) employment at the time
of posting. The pay range may be higher or lower based on
geographic location and individual pay will vary based on
demonstrated job related skills, knowledge, experience, education,
certifications, etc.$47,700 - $65,600 per yearDescription of
BenefitsHumana, Inc. and its affiliated subsidiaries (collectively,
Humana) offers competitive benefits that support whole-person
well-being. Associate benefits are designed to encourage personal
wellness and smart healthcare decisions for you and your family
while also knowing your life extends outside of work. Among our
benefits, Humana provides medical, dental and vision benefits,
401(k) retirement savings plan, time off (including paid time off,
company and personal holidays, volunteer time off, paid parental
and caregiver leave), short-term and long-term disability, life
insurance and many other opportunities.About usHumana Inc. (NYSE:
HUM) is committed to putting health first for our teammates, our
customers and our company. Through our Humana insurance services
and CenterWell healthcare services, we make it easier for the
millions of people we serve to achieve their best health delivering
the care and service they need, when they need it. These efforts
are leading to a better quality of life for people with Medicare,
Medicaid, families, individuals, military service personnel, and
communities at large.Equal Opportunity EmployerIt is the policy of
Humana not to discriminate against any employee or applicant for
employment because of race, color, religion, sex, sexual
orientation, gender identity, national origin, age, marital status,
genetic information, disability or because he or she is a protected
veteran. It is also the policy of Humana to take affirmative action
to employ and to advance in employment, all persons regardless of
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, marital status, genetic information,
disability or protected veteran status, and to base all employment
decisions only on valid job requirements. This policy shall apply
to all employment actions, including but not limited to
recruitment, hiring, upgrading, promotion, transfer, demotion,
layoff, recall, termination, rates of pay or other forms of
compensation and selection for training, including apprenticeship,
at all levels of employment.Not Specified0by Jobble
Keywords: Humana, Indianapolis , Field Service Coordinator, IT / Software / Systems , Muncie, Indiana
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