Associate/Manager Lab Operations
Location: Indianapolis
Posted on: June 23, 2025
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Job Description:
At Lilly, we unite caring with discovery to make life better for
people around the world. We are a global healthcare leader
headquartered in Indianapolis, Indiana. Our employees around the
world work to discover and bring life-changing medicines to those
who need them, improve the understanding and management of disease,
and give back to our communities through philanthropy and
volunteerism. We give our best effort to our work, and we put
people first. We’re looking for people who are determined to make
life better for people around the world. Position Summary: The
Associate Lab Operations role will support the SMDD department by
managing IT-related tasks, including system configuration,
equipment maintenance, software updates, and IT liaison
responsibilities. This position ensures seamless integration of
laboratory and IT systems, supports mass spectrometry and Mettler
Toledo data management, and maintains IT infrastructure for lab and
office environments. Key Responsibilities: System Configuration &
Maintenance: Configure and maintain new LACE boxes for SMDD,
including system updates and new configurations for instrument
integration with Empower. Manage mass spec data storage across
multiple instrument vendors, providing a single point of contact
for maintenance, software upgrades, and connectivity for all MS
data. Oversee IC Data Center operations for Mettler Toledo
instruments. Update and maintain RFID systems for tracking
equipment lifecycle. Laboratory Support & Equipment Management:
Serve as LISO for lab iPads and laptops, ensuring data validation,
software updates, and system security. Assist Tech@Lilly with
system updates, machine swaps, and new device configurations.
Support Empower backups, updates, folder creation, and system
license management. Assist in new system updates for Empower
visualization tools and WattIQ integrations. Facilitate Mettler
balance software integration with Lilly applications. Maintain and
troubleshoot Smart Connect systems. Read and interpret equipment
schematics to assist with setup and troubleshooting. Work with
third-party vendors to update system configurations and
integrations. IT Infrastructure & Telecommunications: Act as a
liaison between SMDD and Tech@Lilly for department-related concerns
and issue resolution. Manage telecommunication requests and
updates. Conduct conference room and desk IT maintenance, including
monitors, TVs, and plug connections. Serve as SMDD system owner for
Atrium screens and PowerPoint presentations. Assist with Signals
environment updates and software testing. Network & Database
Management: Support SMDD equipment database management and
monitoring. Ensure new equipment is properly connected to the Lilly
network. Qualifications & Skills: Technical proficiency in IT
system configuration, software updates, and equipment integration.
Experience with Empower, Agilent data systems, and Mettler Toledo
software is preferred. Ability to troubleshoot IT issues and
provide solutions for lab and office environments. Familiarity with
RFID tracking, Smart Connect systems, and network configurations.
Strong communication skills to act as a liaison between Tech@Lilly
and SMDD teams. Ability to read and interpret technical schematics.
Experience working with third-party vendors for system updates and
maintenance. Preferred Qualifications: Experience in
pharmaceutical, biotech, or laboratory IT environments. Knowledge
of Lilly applications and Lab infrastructure is a plus. Lilly is
dedicated to helping individuals with disabilities to actively
engage in the workforce, ensuring equal opportunities when vying
for positions. If you require accommodation to submit a resume for
a position at Lilly, please complete the accommodation request form
( https://careers.lilly.com/us/en/workplace-accommodation ) for
further assistance. Please note this is for individuals to request
an accommodation as part of the application process and any other
correspondence will not receive a response. Lilly is proud to be an
EEO Employer and does not discriminate on the basis of age, race,
color, religion, gender identity, sex, gender expression, sexual
orientation, genetic information, ancestry, national origin,
protected veteran status, disability, or any other legally
protected status. Our employee resource groups (ERGs) offer strong
support networks for their members and are open to all employees.
Our current groups include: Africa, Middle East, Central Asia
Network, Black Employees at Lilly, Chinese Culture Network,
Japanese International Leadership Network (JILN), Lilly India
Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ
Allies), Veterans Leadership Network (VLN), Women’s Initiative for
Leading at Lilly (WILL), enAble (for people with disabilities).
Learn more about all of our groups. Actual compensation will depend
on a candidate’s education, experience, skills, and geographic
location. The anticipated wage for this position is $63,000 -
$140,800 Full-time equivalent employees also will be eligible for a
company bonus (depending, in part, on company and individual
performance). In addition, Lilly offers a comprehensive benefit
program to eligible employees, including eligibility to participate
in a company-sponsored 401(k); pension; vacation benefits;
eligibility for medical, dental, vision and prescription drug
benefits; flexible benefits (e.g., healthcare and/or dependent day
care flexible spending accounts); life insurance and death
benefits; certain time off and leave of absence benefits; and
well-being benefits (e.g., employee assistance program, fitness
benefits, and employee clubs and activities).Lilly reserves the
right to amend, modify, or terminate its compensation and benefit
programs in its sole discretion and Lilly’s compensation practices
and guidelines will apply regarding the details of any promotion or
transfer of Lilly employees. WeAreLilly
Keywords: , Indianapolis , Associate/Manager Lab Operations, IT / Software / Systems , Indianapolis, Indiana
