End User Support Engineer

Location: Indianapolis
Posted on: June 23, 2025

Job Description:

Required Skills: 3 years' experience in a Desktop Support role Must have experience with InTune and Powershell scripting Experience with Autopilot is required Experience with BigFix is ideal Must have solid experience with Active Directory, Group Policy, and directory services Must be able to handle level 3 escalations as well as lower-level issues Must have strong problem-solving skills to find root cause and update knowledge base to reflect finding Must have experience with creating packages and refreshing equipment Must be able to work professionally with different levels within an enterprise organization including executive level Must be polished, professional and extremely customer service oriented Must have a strong sense of urgency and follow up to make sure customers are satisfied Must be proactive in the approach to IT support Must have strong attention to detail, be empathetic, and have strong sense of urgency Must have proficient knowledge of computer systems, networks, and peripherals Must be able to support laptop issue and general software issues including MS O365, Windows 10, and MS Teams Must be able to setup laptops, laptop accessories, monitors, and plug them into docking stations Must also be able to troubleshoot connectivity (VPN, internet) issues and mobile including iPhone and Android issues Must be able to coordinate and escalate issues to various teams (i.e. Network, Applications, etc.) Experience with ServiceNow is ideal Experience with ITIL processes is ideal Must be able to troubleshoot basis desktop support issues like user support of printers, unlocking passwords, password resets, and help with user logins Experience supporting basic user and operating system issues required Experience with basic hardware and software support required including MS Office Must be able to work independently with little supervision Must have ability to prioritize and juggle multiple tasks Job/Project Description: This is a fantastic opportunity to work in a professional enterprise environment to work in a desktop engineering role supporting a range of technical issues and providing top notch customer service. If you are a strong Desktop Engineer professional looking for an opportunity to work for an incredible organization, this is the role for you. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Keywords: , Indianapolis , End User Support Engineer, IT / Software / Systems , Indianapolis, Indiana