Customer Support Specialist
Company: Credence Innovations
Location: Indianapolis
Posted on: July 8, 2025
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Job Description:
Spark Loyalty, Champion Retention: Join Credence Innovations as
a Customer Support Specialist and turn service into lasting
relationships! Credence Innovations goes beyond the sale, ensuring
every customer gains lasting value from their AT&T services.
We're hiring a full-time Customer Support Specialist to support and
enhance the post-sale experience, driving satisfaction and
long-term loyalty. As a Customer Support Specialist, you’ll help
ensure AT&T customers in Indianapolis enjoy a smooth,
satisfying post-sale experience. With full training on AT&T’s
products and strategies, you’ll build strong relationships, support
service adoption, and uncover new ways to boost loyalty, turning
one-time buyers into lasting brand advocates. Essential Functions
of the Customer Support Specialist Role Act as the primary point of
contact for post-sale support, proactively checking in to ensure
customer satisfaction and successful product adoption. Host
in-store or phone-based service reviews to help customers maximize
the value of their AT&T plans and features. Deliver expert
support across AT&T wireless, internet, and TV services, using
up-to-date product knowledge. Resolve customer issues promptly or
route complex technical or billing concerns to the appropriate
teams. Identify upgrade opportunities and recommend additional
services based on usage patterns and evolving needs. Keep customers
informed about new features, exclusive promotions, and service
enhancements aligned with their lifestyle. Build long-lasting
relationships that turn satisfied customers into enthusiastic
AT&T ambassadors. Document all interactions and customer
feedback in the CRM system to support team visibility and strategy
development. Collaborate closely with sales, tech, and operations
teams to ensure a seamless and positive customer journey.
Keywords: Credence Innovations, Indianapolis , Customer Support Specialist, IT / Software / Systems , Indianapolis, Indiana
