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Customer Support Specialist

Company: Credence Innovations
Location: Indianapolis
Posted on: July 8, 2025

Job Description:

Spark Loyalty, Champion Retention: Join Credence Innovations as a Customer Support Specialist and turn service into lasting relationships! Credence Innovations goes beyond the sale, ensuring every customer gains lasting value from their AT&T services. We're hiring a full-time Customer Support Specialist to support and enhance the post-sale experience, driving satisfaction and long-term loyalty. As a Customer Support Specialist, you’ll help ensure AT&T customers in Indianapolis enjoy a smooth, satisfying post-sale experience. With full training on AT&T’s products and strategies, you’ll build strong relationships, support service adoption, and uncover new ways to boost loyalty, turning one-time buyers into lasting brand advocates. Essential Functions of the Customer Support Specialist Role Act as the primary point of contact for post-sale support, proactively checking in to ensure customer satisfaction and successful product adoption. Host in-store or phone-based service reviews to help customers maximize the value of their AT&T plans and features. Deliver expert support across AT&T wireless, internet, and TV services, using up-to-date product knowledge. Resolve customer issues promptly or route complex technical or billing concerns to the appropriate teams. Identify upgrade opportunities and recommend additional services based on usage patterns and evolving needs. Keep customers informed about new features, exclusive promotions, and service enhancements aligned with their lifestyle. Build long-lasting relationships that turn satisfied customers into enthusiastic AT&T ambassadors. Document all interactions and customer feedback in the CRM system to support team visibility and strategy development. Collaborate closely with sales, tech, and operations teams to ensure a seamless and positive customer journey.

Keywords: Credence Innovations, Indianapolis , Customer Support Specialist, IT / Software / Systems , Indianapolis, Indiana


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