Software Engineer ChatNow Program

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: November 1, 2025

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Software Engineer for the ChatNow program will play a critical role in advancing the capabilities and user experience of our enterprise chatbot platform. This role is responsible for designing, developing, and maintaining scalable full stack solutions that power ChatNow, with a strong emphasis on both front-end user interfaces and back-end services. This role will focus on hands-on development, integration, and enablement of reusable agentic components that power support chatbots across multiple domain areas. What You'll Be Doing : Driving the implementation of new features and enhancements across the ChatNow platform, ensuring performance, reliability, and security Contributing to architectural decisions and technical strategy for full stack development within the ChatNow ecosystem Participating in agile development cycles, code reviews, sprint planning, and continuous improvement initiatives Building, maintaining, and optimizing Python and JavaScript based microservices that support ChatNow’s agentic orchestration and RAG pipelines Implementing and enhancing MCP server integrations, tool-spec definitions, and Cortex marketplace utilities for multi-agent orchestration Supporting CI/CD automation for ChatNow builds, leveraging GitHub Actions, Jira workflows, and environment promotion across DEV, QA, and PROD Working with MLflow, LangFuse, and Power BI to monitor model performance, version control, and conversational analytics Following internal security, compliance, and AI Registry protocols to ensure alignment with responsible AI and data privacy standards Collaborating closely with AI architects, technology integrators, and other developers to enhance system reliability, expand automation capabilities, and ensure high-quality deployments across domains What You Should Bring : Proven experience in full stack development using modern frameworks (e.g., Python, JavaScript/TypeScript (Node.js, React) Solid understanding of software engineering best practices including agile methodologies, CI/CD, and automated testing Ability to collaborate cross-functionally with product managers, designers, and other engineers Passion for creating intuitive user experiences and solving complex technical challenges Excellent problem-solving skills and a proactive mindset toward innovation and continuous improvement AI or Machine Learning Certification Experience with Agentic & AI Tooling (e.g. LangChain, LangGraph, Open AI SDKs, Cortex, MLflow, LangFuse, Vector DBs, etc.) Experience contributing to RAG (Retrieval-Augmented Generation) pipelines Familiarity with multi-agent architectures and LangGraph workflows Understanding of LLM fine-tuning, prompt optimization, or embedding-based retrieval Prior experience working with cross-functional global development teams Basic Requirements : B.S. in Computer Science or related field 2 years experience in Agile methodologies and approaches 2 years experience in full stack development Experience with machine learning and natural language processing (NLP) technologies Experience in cloud computing platforms such as Microsoft Azure Experience with GitHub, Jira, and Docker (or container-based deployment) Additional Information : Position located in Indianapolis, Indiana working in a hybrid model Role will require partnering with IST-based development teams to ensure development continuity and handoff transitions Travel may be required periodically Organization Overview : Tech at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver creative solutions in every area of our business. The Digital Core team leads Lilly’s transformation into the Digital and AI era. They inspire digitally empowered teams to new ways of working and accelerate innovation and agility. This team powers and advances the entire company by building and maintaining world class technology capabilities and platforms Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $64,500 - $158,400 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

Keywords: Eli Lilly and Company, Indianapolis , Software Engineer ChatNow Program, IT / Software / Systems , Indianapolis, Indiana