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Technology Consultant

Company: Walker
Location: Indianapolis
Posted on: October 12, 2018

Job Description:

Technology Consultant Walker Background We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker - to help all companies develop such a commitment to their customers that they are at the heart of every decision. Walker is a leading Customer Experience (CX) services provider focused on implementing innovative Qualtrics technology solutions, delivering end-to-end research services and providing strategic consulting to some of the worlds largest business-to-business (B2B) companies. In December 2017, we opened Walker Place, a brand-new facility at Walker's company headquarters in Indianapolis, IN. This bright and inviting building is an invigorating place to work, conveniently located near the Keystone Fashion Mall with access to popular restaurants, coffee shops, and luxury stores. The Challenge The Implementation Team is key to the success of Walker. The initial onboarding experience establishes the client relationship and sets the tone for the partnership. We understand our clients goals and, as trusted advisors, recommend solutions to the challenges they face. We have impressive members of this team, and are always looking for more amazing talent! Walker is seeking a full-time Technology Consultant who can ensure our clients are lifetime advocates of the Walker/Qualtrics solution. If you have a 4-year STEM degree (or have 1-4 years of experience at a SaaS company), are a superb communicator and problem-solver, can build strong relationships, and want to work at a fast-growing tech company, Walker could be the place youve been dreaming about. A Day in the Life The Technology Consultant's activities include configuration and testing of solutions, assisting with survey programming, building dashboards, and platform integrations. The Technology Consultant acts as the solution delivery project manager to ensure the project is completed according to agreed objectives, project plan, scope, budgeted effort and committed time frame. The key part of the role is to enable clients to quickly receive value from their purchased Qualtrics products.

  • Quickly become an expert on the Qualtrics Insight Platform and related solutions
  • Solve complex technical implementations both independently and in a team environment
  • Clearly communicate solutions back to clients through phone and email
  • Train and teach clients on specific and new aspects of the Insight Platform and related solutions
  • Help scope projects by gathering technical requirements and understanding timelines and deliverables
  • Serve as primary point of contact for clients during implementation and manage the project to completion
  • Work with product and engineering teams to troubleshoot implementations
  • Continually adapt and develop in-depth product knowledge and learn new technologies What success looks like in the role You will know you are doing a great job when you successfully onboard our clients, ultimately resulting in exceeding the clients expectations. You build strong, lasting relationships with clients, are a creative and analytical problem-solver. You have outstanding organizational skills to juggle multiple priorities, and are a superb communicator. Most importantly, you care deeply about our clients and provide them a world-class experience. Preferred Requirements
    • 4-year STEM degree (or have 1-4 years of experience at a SaaS company)
    • Ability to communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff
    • Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
    • Has passionately high standards (is never satisfied with the status quo)
    • Able to dive deep and is never out of touch with the details of the business

      Keywords: Walker, Indianapolis , Technology Consultant, IT / Software / Systems , Indianapolis, Indiana

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