Senior OS Lead

Company: Capital Group
Location: Indianapolis
Posted on: February 16, 2020

Job Description:

Req ID: 30285 Experience Level: Professional Other Location(s): N/A Relocation offered:No Travel required:None Come grow with us At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that. It's smart and highly driven people united in purpose to serve our investors and one another. Bring your energy and unique perspective to Capital and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed. You'll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, you'll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous. Through the collective effort of over 150 associates in 29 offices in 15 countries across Capital, we build and maintain a physical environment which promotes associate productivity and supports the culture and diversity of each of our locations. The Office Services Coordinator Senior in the Carmel, IN. office helps to drive this mission by facilitating efficient daily operation of the site, leading support programs, and coordinating other team member's roles in those programs. This associate serves as a reliable source of factual information related to Office Services and company guidelines, processes, practices, and procedures. Role summary: Demonstrates a general understanding of all functional OS areas and an advanced knowledge level in assigned area(s), working under direction only as needed. Provides office support services to internal customers by identifying, analyzing, and resolving business issues. Manages vendor relationships, budgets, and contract negotiations for assigned functional area(s). Primary responsibilities/essential functions:

• Directs and manages vendor relationships including providing leadership in negotiating contracts, ensuring agreed service levels are attained, and providing feedback to vendors.
• Develops and maintains effective professional relationships with key internal customers, business units and colleagues within their local site and cross-site.
• Develops a positive relationship with building engineers to oversee daily facilities operations to ensure service levels are met with minimal to no impact to business.
• Proactively identifies, analyzes, and resolves business issues with minimal input and direction from manager. Develops alternatives and implements new processes. Monitors progress after resolution and makes adjustments as needed.
• Facilitates meetings and discussions.
• Assists with team workflow and acts as backup to manager/senior manager with daily operations.
• Acts as a subject matter expert (SME) in multiple areas (eg, Ergonomics, safety and security issue response).
• Support and respond appropriately to event and crisis response.
• May actively participate in and/or lead various projects.
• Performs additional responsibilities as assigned. Skills/qualifications:
  • Demonstrates a strong understanding of building systems and operations, 3-5 years of experience in facility or property management preferred.
  • Demonstrates ability to coordinate work among external third parties as well as internal functions.
  • Demonstrates initiative by identifying issues and recommending solutions.
  • Demonstrates sound judgment in resolving matters of moderate complexity.
  • Demonstrates effective written and oral communication skills.
  • Demonstrates ability to collaborate and develop/maintain working relationships inside and outside the organization to enable effective completion of business objectives.
  • Demonstrates effective facilitating with peers or team.
  • Demonstrates high proficiency of Microsoft Office and other relevant software.
  • Provides leadership for the team:
    • Provides direction to other associates and assists them in completing their assignments.
    • Participates in the training and develpment of other associates.
    • Provides feedback to manager regarding special training requirements and/or suggestions for associate development.
    • Analyzes information, identifies issues/trends and makes recommendations accordingly. Core requirements:
      • Manages oversight of the janitorial vendor.
      • Leads the IND CG Green program by overseeing recycle programs and site or global wide CG Green initiatives.
      • Provides oversight of all flooring & fabric cleaning.
      • Acts as the primary contact for moves.
      • Provides additional department and/or team back-up responsibilities. Working conditions: The responsibilities of this position may require associates to respond and/or work outside normal business hours. Company Overview: Founded in 1931, Capital Group is one of the world's largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7 trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Nearest Major Market:Indianapolis

Keywords: Capital Group, Indianapolis , Senior OS Lead, Other , Indianapolis, Indiana