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Client Success Onboarding Representative

Company: Angie's List
Location: Indianapolis
Posted on: September 15, 2020

Job Description:

For over two decades, Angie's List has provided trusted reviews and information to help millions of homeowners make smart hiring decisions for their home improvement, maintenance and repair projects. Angie's List also helps service professionals grow their business by providing individualized advertising packages, providing a platform for previous customers to review completed projects and connecting them with homeowners browsing for their next project. Our Sales Origination team(s) and Client Success team(s) work together to ensure that service providers are set up with quality advertising that meets their needs and have a dedicated resource throughout their advertising campaign. We are excited to expand our network of service providers and to do so, we need the right Client Success On-boarding Representatives to coach pros on building the proper advertising foundation. RESPONSIBILITIES: - The point of contact for all Angie's List advertising companies within the first 30 days of their campaign - Accept live phone calls via internal transfers from other departments and also, outbound dial assigned advertisers - Walks Pro through onboarding checklist to build the right foundation for advertising campaign - Schedule follow-up calls with Pros to ensure onboarding checklist is complete and goals are achieved - Assists Pro in downloading and understanding the Angie's list mobile app. - Teach the Pro about their advertising plan and the different ways this will be successful. - Assists Pro with setting up their Angie's list profile with up-to-date business information. - Communicate with both Sales Origination team(s)and Client Success team(s) about the Pro during the first 30 days of advertising - Tracks Pro's progress during the first 30 days. Once the Pro has met their goals you will pass the Pro to our Client Success team. - Performs other related duties as required or assigned SKILLS & REQUIREMENTS: - High School Diploma or GED required - Excellent communication skills and a commitment to world class customer service - Patience, and the ability to provide clear instructions when teaching a customer about our website and technology platform(s) - Ability to multi-task and work independently while paying attention to detail - Desire to contribute to the bottom line and recognize that a team is only as strong as the weakest player - you seek feedback and want to continuously improve - Strong initiative to strive for continuous accuracy, quality, and timeliness of information - Hear and talk on a phone head set for up to 8 hours per day This is a full-time opportunity to join our team. All candidates must be eligible to work for any US-based employer without sponsorship. We hire smart, talented, driven people every day - this is your chance to knock our socks off. Want a shot? Send us your resume to get the ball rolling

Keywords: Angie's List, Indianapolis , Client Success Onboarding Representative, Other , Indianapolis, Indiana

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