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Principal Consultant - US

Company: infosys
Location: Indianapolis
Posted on: September 17, 2020

Job Description:

Infosys is seeking a Principal Speech Consultant . As a Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

? Candidate must be located within commuting distance of Indianapolis, IN or be willing to relocate to the area. This position may require travel in the US.

? Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

? At least 11 years of Information Technology experience

? Experience in optimizing speech and graphical user interfaces and existing technologies to balance user needs with client objectives.

? U.S. citizens and those authorized to work in the U.S. are encouraged to apply, we are unable to sponsor at this time.

Preferred Qualifications:

? At least 10 years of experience with VXML, SSML, SRGF/ BNF, GRXML, Nuance Application Studio, NLU / SLM natural language, word spotting implementations using Nuance / various platforms

? Excellent requirements gathering skills, speech discovery, client relationship skills.

? B uilt and managed Voice User Interface, Usability, Audio Engineering, Grammar and Customer Experience / Tuning teams

? Provides Q&A support to development, test, and engineering.

? Highly developed VUI design skills, Grammar Architecture, and Persona implementation and TTS implementation skills.

? Vendor management and third party support coordination. (SpeechWorks/ Nuance/ Intervoice)

? Developed or has understanding of Conversational IVR experience

? Identifies, analyzes, and translates business needs into design specifications.

? Designs Company Packaged Speech Application Product Suite, configurable, and reusable modules.

? Customer Interface Lead during requirements gathering, onsite analysis, conferencing.

? Provide Professional Services Speech Analysis and Post Production tuning efforts as a speech consultant.

? Develop and implement Voice User Interface “Best-Practices” Design Standards.

? Integrate Human Factors and Usability design principles through Integrated Tuning.

? Develop and document process and procedures for developing and deploying speech applications for each unique speech recognition architecture, including SpeechWorks, Nuance, Intervoice.

? Participates in requirement and design meetings. Recommends, writes and collects business requirements.

? Communicates success with leaders and meets performance metrics for deliveries.

? Meets with clients onsite when required

? Ability to work in team in diverse/ multiple stakeholder environment

? Analytical, Communication and Client Interfacing skills

? Experience and desire to work in a Global delivery environment

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Keywords: infosys, Indianapolis , Principal Consultant - US, Other , Indianapolis, Indiana

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