Supervisor IV Kit Production (First Shift, 6am-6pm)

Company: Covance
Location: Indianapolis
Posted on: November 22, 2020

Job Description:

Job Overview: The Kit Production supervisor will supervise a portion of the Global Kit Production team across 24 hours a day seven days a week. They are responsible for the day to day supervision of the team members reporting to it ensure successful implantation of global kit production process, metrics and kits in order to deliver outstanding customer satisfaction. Successful implementation and support of the global site support strategy, output and continuous growth, on time delivery and development of the department and team members. This is a night shift working 6pm-6am.

Duties to include:

Supervise the day to day operations of the assigned global kit production team members including but not limited to: Development of a competent work force to meet growth plans within budget

Manage work load balance

Ensure seamless integration of Global Kit Production services

Ensures the consistent implementation and use and review of the SOP’s

Ensures appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels

Coach, mentor and develop Global Kit Production employee’s

Complete thorough, timely and well documented performance evaluations and, where applicable interim progress review for the assigned direct reports

Establish and monitored performance objectifies for assigned direction reports and taking corrective action where appropriate

Day to Day supervision of individual team members

Coordinating and monitoring progress to ensure achievement of timelines and goals

Effectively and timely adherence to management communications, meetings and procedures

Adheres to department budget

Promptly address safety issues and escalates as needed for resolution

Vendor Management Interview and Hire

Completion of time cards

Monitors and tracks manages and ensure resolution of all complaints and customer concerns

Lead and Develop Talent Provide PMD

Write performance review

Review Metrics individual and department levels

Address and coach individuals as needed

Provide cross functional projects for development

Documentation practices and dealing with HR

Monthly 1:1

Training individually and departmentally

Administrative tasks

Review of training files

Assist and support management in the development and implementation of Strategy Creation

Delivering

Understands and supports

Cascades message and delivery

Instills a culture of growth, continuous process improvement

Lead/Participate with customer visits, tours, requests and audits Communication reporting

Requests for information

Sales quotes- Defense Bidding

New Service Offerings

Reporting

Meetings

Provide process excellence and system excellence

New Service Offerings Process Excellence savings

Process Excellence Projects

Growth and Development of the system and line

Promotes consistency across shifts

Monitor kit production workflow process to ensure that the kits are assigned based on the current algorithm. Ensure that all work orders are processed and shipped out on time.

Monitor and track resolution of all client complaints, issues and concerns related to the portfolio of its assigned direct reports. Manage and ensure the resolution of these issues with the appropriate contacts. Reportable Issues

CAIRS

Internal process

Trending analysis

Facilitate lesson learned meeting where appropriate

Establish cross functional mechanisms to increase communication accountability and understanding of deliverables globally

Education/Qualifications: High School diploma or equivalent

Preferred:BS/BA four year degrees or equivalent or a two year associate degree with two years relevant Covance/ industry experience or four years relevant Covance or industry experience

Experience: Minimum Required:

Two years experience in a production/shipping environment

One year experience in a production/shipping supervisor role.

Verifiable ability to maintain a stable and consistent performance under pressure or opposition

Verifiable ability to establish performance goals, coaching performance, providing training and evaluating performance

Demonstrated strong customer service skills

Excellent written, verbal and interpersonal skills

Strong planning, organization and problem solving skills

Demonstrated a high degree of initiative and ability to work collaboratively

Preferred:

Demonstration of strong contribution to team work.

Keywords: Covance, Indianapolis , Supervisor IV Kit Production (First Shift, 6am-6pm), Other , Indianapolis, Indiana