Instrument Processing Specialist

Company: Yoh
Location: Indianapolis
Posted on: November 22, 2020

Job Description:

Instrument Processing Specialist needed for a Contract opportunity with Yoh's client located in Indianapolis, IN.

The Big Picture - Top Skills Should You Possess:

* Responsible for managing the execution of the instrument order process which involves coordination of activities across multiple functional areas within the business, close alignment with product supply, logistics and field resources.

What You'll Be Doing:

* Works closely with Finance and Contracting to support troubleshooting and resolution of instrument order/billing issues.

* Key source of communication with stakeholders to ensure alignment on project schedules including all instrument installation related deliveries.

* Point of contact for field personnel regarding installation related delivery issues.

* Engages resources required to drive resolution and ensures issues are captured to support continuous improvement efforts.

* Deals with diverse and often times complex issues, where analysis may require in-depth evaluation of many factors.

* Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.

* May coordinate the activities of other employees.

* Leads efforts to ensure complete and on-time delivery of instrument and installation orders for multi-site projects, high value customers or within an assigned territory. Projects may include complex pre and post analytical systems.

* Troubleshoots, negotiates and facilitates communication and activities between internal and external parties involved in the instrument placement supporting field installation schedules

* Process all orders for new instrument placements and reconfigurations including tailored install kits, start up kits, verification orders and third party drop ship orders.

* Execute and monitor transactions to recognize revenue or asset capitalization upon notification of installation completion.

* Partners with Finance, Contracts, Marketing, Supply Planning, Logistics, Sales and Service to support achievement of business objectives including a customer-first experience.

* Execute and track reimbursement of customers' OEM purchases; review for completeness submitted invoices for payment.

* Maintain and ensure data integrity of department records and data. Update equipment records for accurate install base reporting and warranty information.

* Process instrument returns and replacements due to damage and service replacements; facilitate instrument transfers between customer sites as needed.

* Ensure documentation of delivery execution issues and damages are captured to support quality and process improvement initiatives.

What You Need to Bring to the Table:

* Associate's Degree

* Three (3) years relevant experience or successful completion of Accelerated Development Program, Orr Fellowship, or Rotational Program

* Knowledge of financial policies including accounting treatment and capitalization

* Knowledge of supply planning and logistics processes

* Demonstrated ability in prioritizing and managing multiple projects in various stages of processing.

* Sense of urgency.

* Ability to work independently, multi-task and adjust rapidly to new priorities

* Strong analytical skills.

* Able to deal with ambiguity, identify and resolve root cause of issues, and grasp complex processes.

* Attention to detail.

* Excellent interpersonal and communication skills.

* Able to manage stakeholder relationships including our customer and field installation teams.

Bonus Points! Otherwise Known As Preferred Qualifications:

* Bachelor's degree preferred

* Proficient with utilizing software tools e.g. Excel, Google apps, SmartSheets

* Understanding of product portfolio specific to instrumentation

* Knowledge of SAP functionality

Opportunity is Calling, Apply Now!

Recruiter: Angela Holsapple

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Instrument Processing Specialist needed for a Contract opportunity with Yoh's client located in Indianapolis, IN.

The Big Picture - Top Skills Should You Possess:

* Responsible for managing the execution of the instrument order process which involves coordination of activities across multiple functional areas within the business, close alignment with product supply, logistics and field resources.

What You'll Be Doing:

* Works closely with Finance and Contracting to support troubleshooting and resolution of instrument order/billing issues.

* Key source of communication with stakeholders to ensure alignment on project schedules including all instrument installation related deliveries.

* Point of contact for field personnel regarding installation related delivery issues.

* Engages resources required to drive resolution and ensures issues are captured to support continuous improvement efforts.

* Deals with diverse and often times complex issues, where analysis may require in-depth evaluation of many factors.

* Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.

* May coordinate the activities of other employees.

* Leads efforts to ensure complete and on-time delivery of instrument and installation orders for multi-site projects, high value customers or within an assigned territory. Projects may include complex pre and post analytical systems.

* Troubleshoots, negotiates and facilitates communication and activities between internal and external parties involved in the instrument placement supporting field installation schedules

* Process all orders for new instrument placements and reconfigurations including tailored install kits, start up kits, verification orders and third party drop ship orders.

* Execute and monitor transactions to recognize revenue or asset capitalization upon notification of installation completion.

* Partners with Finance, Contracts, Marketing, Supply Planning, Logistics, Sales and Service to support achievement of business objectives including a customer-first experience.

* Execute and track reimbursement of customers' OEM purchases; review for completeness submitted invoices for payment.

* Maintain and ensure data integrity of department records and data. Update equipment records for accurate install base reporting and warranty information.

* Process instrument returns and replacements due to damage and service replacements; facilitate instrument transfers between customer sites as needed.

* Ensure documentation of delivery execution issues and damages are captured to support quality and process improvement initiatives.

What You Need to Bring to the Table:

* Associate's Degree

* Three (3) years relevant experience or successful completion of Accelerated Development Program, Orr Fellowship, or Rotational Program

* Knowledge of financial policies including accounting treatment and capitalization

* Knowledge of supply planning and logistics processes

* Demonstrated ability in prioritizing and managing multiple projects in various stages of processing.

* Sense of urgency.

* Ability to work independently, multi-task and adjust rapidly to new priorities

* Strong analytical skills.

* Able to deal with ambiguity, identify and resolve root cause of issues, and grasp complex processes.

* Attention to detail.

* Excellent interpersonal and communication skills.

* Able to manage stakeholder relationships including our customer and field installation teams.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here:
http://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.

Keywords: Yoh, Indianapolis , Instrument Processing Specialist, Other , Indianapolis, Indiana