Driver/Courier - Advanced- Indianapolis, IN req56170
Company: Quest Diagnostics
Location: Indianapolis
Posted on: January 12, 2021
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Job Description:
Rep Route Service - Advanced- Indianapolis, Indiana Hours and
days will vary Summary: The Advanced Route Service
Representative-Float (Adv. RSR-Float) is the face of Quest
Diagnostics to the public, our customers and acts as an Ambassador
for the company in everything they do. Everyday Excellence is a
critical component in fulfilling this position requirement. This
position performs day to day route operations on a multitude of
routes and various shifts by serving client needs with regard to
properly tracking, sorting, storing and transporting patient
specimens and other materials including but not limited to supplies
and patient results. This is a critical position not assigned to a
specific route and covers a different route every day and provides
coverage across multiple shifts. Shift and schedules may changes
daily or midweek depending on department needs.Basic Purpose:The
Adv. RSR-Float is responsible for coverage of all routes and
functions deemed necessary by Hub or Regional Logistics Operations
within a defined geography. This will include multiple shifts as
well as any coverage need as scheduled or on emergency basis and is
not limited to; Routine, STAT, Weekend, Holiday or Shuttle/Relay
Routes; Everyday Excellence is a critical component in fulfilling
this position requirement. Safely operates company vehicle to pick
up, properly store and deliver specimens and other materials; and
provides service to internal and external customers in an
organized, efficient, and professional mannerDuties and
Responsibilities:1. Responsible for compliance with all processes
including and not limited to: timekeeping, attendance and
punctuality, vehicle safety and cleanliness, safety and OSHA
requirements, handheld /scanning device and usage, proper handling
and storage of all samples from the client office to the drop off
point, proper packing of specimens for shipment, end of day vehicle
checks, dress code, code of conduct and all Company / Regional /
Logistics policies and procedures.2. Responsible for the safe and
timely transportation of specimens, supplies, reports, equipment
and materials to the appropriate destination.3. Responsible for
operating company vehicle safely as well as maintaining a valid
driver's license and driving record within acceptable company
guidelines. 4. Ensure route is started with proper equipment tools.
i.e., route scanner sync/paper logs, carry bag, properly prepared
coolers for 3 separate thermal storage, dry ice, cell phone, keys,
door hangers, observation reports, etc. 5. Follow route as
scheduled/sequenced while allowing for will-call stops and special
pickups.6. Maintain specimen integrity at all times, including the
utilization of specimen carry bag to transport specimens from
client office/lock box to vehicle by temperature.7. Follow all
scan/documentation requirements including but not limited to
tissue/irreplaceable and frozen tracking processes.8. Place "Door
Hanger" for will-call clients with no specimens out. Place "Door
Hanger" for Daily clients who regularly provide specimens but none
are available at scheduled pick up. The RSR is required to notify
Supervisor and/or Team Leader of service issue for a next morning
follow up. 9. Communicate with Dispatch before leaving an area to
ensure will-calls have been cleared.10. Keep route information,
sequencing and all client notes up to date.11. Attendance and
punctuality in meetings and training sessions.12. Meet all training
requirements in a timely manner as assigned.13. Properly care for
and maintain company equipment including scanners, telephones,
vehicles etc... Communicate any deficiencies with equipment.14.
Document and provide appropriate client satisfaction information to
Logistics Management. 15. Maintain professionalism and a service
orientation with clients using Everyday Excellence and the Five (5)
Guiding Principles.16. Demonstrate Everyday Excellence in the Quest
Behaviors; Agility, Customer Focus, Transparency, United as One
Team and Performance Oriented.17. Other duties as defined by
Logistics Management.Competencies for Success:Everyday Excellence
Behaviors Ethics and Values Customer Focus Personal and
Interpersonal SkillsI am customer focused. Integrity and Trust Act
with a Sense of Urgency/ Importance ApproachabilityI am service
driven. Sincerity Problem Solving ComposureI am a professional
Honesty Decision Quality ListeningI care about quality. Respect
PatienceI am knowledgeable. HumorSelf-DevelopmentInformingDrive for
ResultsDemonstrates the ability to quickly find common ground and
solve problems for the good of all; can represent his/her own
interests and yet be fair to other groups; can solve problems with
peers with a minimum of noise; is seen as a team player and is
cooperative; easily gains trust and support of peers; encourages
collaboration. Is cool under pressure; does not become defensive or
irritated when times are tough; Is personally committed to and
actively works to continuously improve him/her. Is dedicated to
meeting the expectations and requirements of internal and external
customers. Provides the information people need to know to do their
jobs and to feel good about being a member of the team, unit,
and/or the organization. Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers. Demonstrate and model the Everyday Excellence
behaviors.Qualifications:Education Requirement: High school
diploma/GED strongly preferred, or commensurate work experience
required.Work Experience: 3-5 years of experience in a customer
service, logistics, or pickup/delivery related job is required.
Previous Quest Diagnostics and/or other competing lab logistics
specimen handling experience strongly preferred. General computer
knowledge and experience with handheld scanner equipment preferred.
Licensure Requirement: Valid Driver's license with a minimum of 1
year driving experience and documentation of a Motor Vehicle Record
with Other: Focus on the Customer: Acts with the customer/patient
in mind. Develops relationships with customers. Establishes and
maintains effective relationships with customers. Collaborate with
Others: Consistently approaches work with a collaborative spirit.
Is someone people like working with.Communicates Openly and
Transparently: Uses diplomacy and tact with all interactions.
Builds constructive and effective relationships. Builds appropriate
rapport.Continuously Develop Self and Others: Takes ownership for
identifying and taking advantage of learning opportunities.
Consistently transfers learning to the job through application of
newly acquired skills.Demonstrate Agility in Decision Making:
Sought out by others for advice and solutions. Learns quickly when
facing new problems. Can effectively cope with change.
Mental/Physical: --- Extensive use of phone and hand held device
(PC) --- Prolonged standing/sitting/walking/driving --- Fine
dexterity with hands/steadiness --- Able to lift up to 25 pounds;
may occasionally need to lift 40 pounds; carrying up to 15 pounds
for several minutes at a time--- Ability to communicate effectively
in English with clients, supervisors and peers --- Vision-requires
constant mental visual attention to details as well as ability to
see well in limited light scenarios --- Balancing ---
Bending/kneeling --- Pushing/pulling --- Reaching/twisting
Keywords: Quest Diagnostics, Indianapolis , Driver/Courier - Advanced- Indianapolis, IN req56170, Other , Indianapolis, Indiana
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