Remote Technical Support-?-Representative - Tier 1 - Dispatch
Company: Careerbuilder-US
Location: Indianapolis
Posted on: January 12, 2021
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Job Description:
Remote Technical Support--Representative - Tier 1 - Dispatch
Must resident in or near Minneapolis or Indianapolis We are looking
to staff the following shifts: Wed-Sun (M/T off), 2P-10:30P Sat-Wed
(Th/F off), 2P-10:30P Fri-Tues (W/Th off), 8:30P-5A Thurs-Mon (T/W
off), 10:30P-7A Position Purpose:* Provide support to internal and
external customers.* Provide technical support for fire, intrusion,
and integrated security systems.* Identify issues and attempt to
resolve technical issues. If unable to resolve, obtain adequate
information regarding the system, the customer issue and the fault
in an effort to allow a field technician to address the customer
issue.Financial Dimensions:* Work directly with customers who
subscribe to service plans in an effort to resolve security system
issues as efficiently as possible. Where customers do not subscribe
to service plans, provide courtesy support and initiate field
service as requested/required.Principal Accountabilities:* Accept
incoming phone calls from the field technicians and/or customers.*
Accept incoming email/electronic requests for support from
customers.* Provide support with support requests for trouble
shooting to eliminate unnecessary service requests.Knowledge:*
Experience with alarm systems such as: Honeywell, Bosch, DMP,
Sonitrol, Videofied, etc.* Experience within monitoring, field
operations, or service dispatch departments and associated
understanding of normal processes and procedures.Skill Set:*
Excellent communication skills (verbal & written), including strong
telephone skills.* Strong PC and typing skills including work
within client/server and/or web based ticket logging systems.*
Consistent, positive performance evaluations. Must have maintained
good attendance and punctuality.* Able to work within a call center
environment.* Able to work shifts, have some flexibility in terms
of scheduling and be open to the possibility of overtime
opportunities.* Self-directed and independent.Why Kelly--?As a
worker today, it's up to you to take charge of your career and look
for opportunities to learn, grow, and achieve your potential.
Helping you find what's next is what we're all about. We know
what's going on in the evolving world of work-just ask the 440,000
people we employ each year. Connecting with us means getting the
support, guidance, and opportunities needed to take your career
where you may have never imagined.About Kelly--At Kelly, we're
always thinking about what's next and advising job seekers on new
ways of working to reach their full potential. In fact, we're a
leading advocate for temporary/non-traditional workstyles, because
we believe they allow flexibility and tremendous growth
opportunities that enable a better way to work and live. Connecting
great people with great companies is what we do best, and our
employment opportunities span a wide variety of workstyles, skill
levels, and industries around the world. Kelly is an equal
opportunity employer committed to employing a diverse workforce and
providing accommodations for people with disabilities in all parts
of the hiring process as required under its Employment
Accommodation Policy. Kelly will work with applicants to meet
accommodation needs that are made known to Kelly in advance.
Keywords: Careerbuilder-US, Indianapolis , Remote Technical Support-?-Representative - Tier 1 - Dispatch, Other , Indianapolis, Indiana
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