Customer Service
Company: Marvs Constructse
Location: Indianapolis
Posted on: January 13, 2021
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Job Description:
Job DescriptionThe Customer Support Representative will work in
a customer service environment responding to inbound
technical/troubleshooting contacts, installation assistance and
general inquiries related to our caption service. This includes
device setup, testing and account
maintenance.Responsibilities:Inbound phone contacts will be the
primary delivery of work as well as inbound email, text and/or Chat
services.Respond to and manage inbound customer inquiries
daily.Provide technical support to customers, perform root-cause
analysis and provide resolutions to service interruptions.Work
closely with ClearCaptions customers to provide feature training
related to ClearCaptions products and services.Meet weekly/monthly
metrics related to service level, performance and customer
satisfaction.Manage customer contacts within Salesforce.com CRM.
Adhere to standard operating procedures for data capture.Other
duties will include general account maintenance such as updating
customer records, features and usage questions while insuring
satisfaction with our service.Job Requirements:Job
RequirementsQualifications:The qualified candidate will have
experience in verbally explaining complex information in concise
terms to non-technical customers. Additionally, the following areas
will be of value:Customer Support/Technical Support experience in a
service environment.Ability to clearly communicate with a wide
variety of customers.Ability to troubleshoot and identify issues
over the phone.Logical thinker who can follow standard operating
procedures.Ability to acquire a working knowledge of internet
connections (cable/DSL), routers, modems and telephones.Experience
with or some working knowledge of analog phones (land line).Good
interpersonal skills and a team player.Ability to problem solve
with limited information.Positive attitude and a willingness to
learn and grow.High school diploma/college degree a strong
plus.
Keywords: Marvs Constructse, Indianapolis , Customer Service, Other , Indianapolis, Indiana
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