Client Services Delivery Team Lead (Indianapolis)
Company: Accenture
Location: Indianapolis
Posted on: January 15, 2021
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Job Description:
Job DescriptionAccenture is a leading global professional
services company, providing a broad range of services and solutions
in strategy, consulting, digital, technology and operations.
Combining unmatched experience and specialized skills across more
than 40 industries and all business functions --- underpinned by
the world---s largest delivery network --- Accenture works at the
intersection of business and technology to help clients improve
their performance and create sustainable value for their
stakeholders. With approximately 469,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve the
way the world works and lives. Visit us at . People in our Client
Delivery & Operations career track drive delivery and capability
excellence through the design, development and/or delivery of a
solution, service, capability or offering. They grow into
delivery-focused roles, and can progress within their current role,
laterally or upward.Job Description:The Client Services Delivery
Team Lead role includes:Key Responsibilities:Actively build
positive, collaborative relationships with client and the Accenture
Talent Acquisition leadership and delivery teamsUnderstand the
client's business priorities and bring Accenture assets and
expertise aligned with these prioritiesExecute against a strategic
roadmap consistent with the client or account plan that describes
the incremental value that will be brought to the client, including
the hiring transformation and innovation agenda, leveraging the
hourly hiring teamFacilitate effective Management Operating System,
ensuring timely reviews of process outcomes (3X3metrics, Key
Performance Indicators (KPIs), Service Level Agreements (SLAs)) and
improvement/change initiativesMonitor and manage team goals and
performance and ensure team understands how they align and relate
to broader business goals and strategiesDeep-dive existing and
potential problem areas and develop a mitigation plan and lead the
solutioning and design of process escalation guidelinesProactively
identify and escalate gaps in service delivery execution and
geographic hiring challengesIdentify continuous improvement and
productivity improvement opportunities --- maximize reuse, minimize
redundancy, streamlineQualifications Basic Qualifications:Minimum
of 3 years of service delivery operations, team leadership and/or
client relationship/client management experience Preferred
Skills:Project management experience, either developing a new
service or implementing technologyExperience with Client
Relationship Management Professional Skill Requirements: Proven
ability to build, manage and foster a team-oriented
environmentProven ability to work creatively and analytically in a
problem-solving environmentExcellent communication (written and
verbal) and interpersonal skillsExcellent organization
skillsDemonstrated ability to synthesize and communicate business
issues clearly and present alternatives/ recommendations to
identified challenges and gaps in service deliveryDemonstrated
experience in managing towards outcomesApplicants for employment in
the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization
in the United States and with Accenture. Equal Employment
Opportunity StatementAccenture is an Equal Opportunity Employer. We
believe that no one should be discriminated against because of
their differences, such as age, disability, ethnicity, gender,
gender identity and expression, religion or sexual orientation. Our
rich diversity makes us more innovative, more competitive and more
creative, which helps us better serve our clients and our
communities.All employment decisions shall be made without regard
to age, race, creed, color, religion, sex, national origin,
ancestry, disability status, veteran status, sexual orientation,
gender identity or expression, genetic information, marital status,
citizenship status or any other basis as protected by federal,
state, or local law.Accenture is committed to providing veteran
employment opportunities to our service men and women.For details,
view a copy of the Accenture Equal Opportunity and Affirmative
Action Policy StatementRequesting an AccommodationAccenture is
committed to providing equal employment opportunities for persons
with disabilities or religious observances, including reasonable
accommodation when needed. If you are hired by Accenture and
require accommodation to perform the essential functions of your
role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.If you would like to be considered for
employment opportunities with Accenture and have accommodation
needs for a disability or religious observance, please call us toll
free at 1 (877) 889-9009, send us an email or speak with your
recruiter.Other Employment StatementsCandidates who are currently
employed by a client of Accenture or an affiliated Accenture
business may not be eligible for consideration.Job candidates will
not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process.The Company will
not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. Additionally, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Indianapolis , Client Services Delivery Team Lead (Indianapolis), Other , Indianapolis, Indiana
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