Customer Service Representative (CSR)

Company: MSI
Location: Indianapolis
Posted on: January 15, 2021

Job Description:

--- Effective and efficient handling of customer transactions.--- Accurately record and maintain customer contact information and details.--- Build and maintain company customer relationships.--- Answer inbound sales calls and make outbound sales calls.--- Consistent following up on promises and commitments in a timely manner with customers.--- Track stock levels to ensure customer orders are handled effectively.--- Assist customers in determining order requirements or services.--- Appropriately identify and escalate customer issues.--- Quote prices and credit terms, and prepare sales orders for customers.--- Complete sales transactions and processing of payments.--- Schedule trucking and delivery of material to customer, based on delivery schedule.--- Create shipping order and packing list.--- Troubleshoot customer issues during delivery process.--- Partner with Sales Representative to keep account transactions and literature up to date.--- Practice Customer focus, collaboration, and communication with team--- Retain up to date knowledge of company products--- Perform additional duties as required and or requested.Job Requirements:--- Clear communication with the ability to use positive language --- Attentiveness --- Proven ability to handle multiple tasks at once--- Goal oriented focus--- Good mathematical skills; ability to do calculations quickly --- Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.--- Intermediate skills in MS Outlook, Word and Excel --- Bilingual (Spanish) preferredEDUCATION and/or EXPERIENCE:--- High School Education Required. Some college work completed preferred.--- Minimum 2 years' customer service experienceIf you possess the required skills and experience, we would love to meet you!You can learn more about us online at www.msisurfaces.com or submit your resume at https://www.msisurfaces.com/careers/Search?ln=Indianapolis%2C+INOnly candidates meeting the minimum requirements will be considered for this position. Please do not apply unless you meet all requirements.SDL2017

Keywords: MSI, Indianapolis , Customer Service Representative (CSR), Other , Indianapolis, Indiana