Customer Service Representative (CSR)
Company: MSI
Location: Indianapolis
Posted on: January 15, 2021
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Job Description:
--- Effective and efficient handling of customer
transactions.--- Accurately record and maintain customer contact
information and details.--- Build and maintain company customer
relationships.--- Answer inbound sales calls and make outbound
sales calls.--- Consistent following up on promises and commitments
in a timely manner with customers.--- Track stock levels to ensure
customer orders are handled effectively.--- Assist customers in
determining order requirements or services.--- Appropriately
identify and escalate customer issues.--- Quote prices and credit
terms, and prepare sales orders for customers.--- Complete sales
transactions and processing of payments.--- Schedule trucking and
delivery of material to customer, based on delivery schedule.---
Create shipping order and packing list.--- Troubleshoot customer
issues during delivery process.--- Partner with Sales
Representative to keep account transactions and literature up to
date.--- Practice Customer focus, collaboration, and communication
with team--- Retain up to date knowledge of company products---
Perform additional duties as required and or requested.Job
Requirements:--- Clear communication with the ability to use
positive language --- Attentiveness --- Proven ability to handle
multiple tasks at once--- Goal oriented focus--- Good mathematical
skills; ability to do calculations quickly --- Demonstrated
experience with the use of PCs, along with the ability to navigate
in a multi-window based environment.--- Intermediate skills in MS
Outlook, Word and Excel --- Bilingual (Spanish) preferredEDUCATION
and/or EXPERIENCE:--- High School Education Required. Some college
work completed preferred.--- Minimum 2 years' customer service
experienceIf you possess the required skills and experience, we
would love to meet you!You can learn more about us online at
www.msisurfaces.com or submit your resume at
https://www.msisurfaces.com/careers/Search?ln=Indianapolis%2C+INOnly
candidates meeting the minimum requirements will be considered for
this position. Please do not apply unless you meet all
requirements.SDL2017
Keywords: MSI, Indianapolis , Customer Service Representative (CSR), Other , Indianapolis, Indiana
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