Customer Service Representative

Company: Aerotek
Location: Indianapolis
Posted on: January 15, 2021

Job Description:

Aerotek is currently hiring Customer Service Reps for a large pharmaceutical company in Indianapolis.Job Description:

• Part ordering, case creation and dispatching of field personnel.
• Handle customer service inquiries and problems via telephone and respond to email inquiries.
• Uses computerized system for tracking, information gathering, and or troubleshooting.
• May assess needs and suggest alternative products or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Interfaces with external and internal customers on routine issues and inquiries.
• Knows and applies the fundamental concepts and tasks of specific area.
• Responds to customer inquiries (internal and external).
• May research information in order to follow up with inquiries.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.Skills:Customer Service, order fulfillment, Microsoft Office, account managementAdditional Skills & Qualifications:
  • Computer savvy; able to maneuver through multiple systems at the same time for a phone call.
  • Able to drive process improvements and automation - can think outside the box and be a good partner to the customer
  • 1+ years of customer service experience
  • Bachelor's degree preferredExperience Level:Entry LevelPlease apply directly to posting for consideration. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Indianapolis , Customer Service Representative, Other , Indianapolis, Indiana