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Team Lead - Mortgage Operations

Company: Infosys BPM
Location: Indianapolis
Posted on: February 23, 2021

Job Description:

Team Lead Mortgage Operations Indianapolis, INIn the role of Team Lead, you will be responsible for preparing the service quality plans, manage the team, ensure process compliances, and resolution of escalations. You will also need to prepare Knowledge Management Compliances with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview within the guidelines, policies and norms of Infosys.In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.Responsibilities may include but are not limited to:* Managing and monitoring dashboards for Service Level Agreements to ensure proper compliance is being followed * Driving huddles for SLA agreements* Ensure that processes are being followed by the team per the customer's terms * Provide leadership and support to the team * Drive the team to success to meet assigned goals * Interact with the clients daily to ensure operations are running smoothly and to make escalations when or if needed QualificationsBasic* High School Diploma or GED Equivalent* At least 4 years of experience relating experiencePreferred* Loan Origination, processing, and reviewing conditions * TRID and Settlement document review experience* High level understanding of Mortgage products and documents* Reviewing and validating loan documents* Experience with using Loan Originating System ex:// EncompassNote: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.About Us?Infosys BPO Americas, LLC (IBA) headquartered in Atlanta GA, is a fully owned Mortgage BPO subsidiary of Infosys BPM Ltd. IBA aims to provide residential mortgage BPO services to third party financial institutions. Keeping in line with the success and the history of the parent, the Company will utilize its experienced leadership, robust technical and systems knowledge to drive innovation to financial institutions. Backed by the stalwarts in BPO (Infosys BPM Ltd.) and Technology (Infosys Ltd.), IBA is positioned perfectly to help its partners achieve optimal results in the mortgage outsourcing space.

Keywords: Infosys BPM, Indianapolis , Team Lead - Mortgage Operations, Other , Indianapolis, Indiana

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