Referral Team Lead

Company: Hopebridge, LLC
Location: Indianapolis
Posted on: April 10, 2021

Job Description:

Description:The Referral specialist team lead oversees the referral specialists, manages time off and time cards, performs team audits, triages inquiries from clinic staff, and connects to referrals to gather patient information before moving them along the onboarding processEssential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct monthly team audits
• Supervise employees' timecard, time off request and conduct quarterly review
• Handles escalated calls/inquiries from clients and clinical staff
• Conduct new hire training for new team members
• Pre-qualifies referrals before moving on to Care Coordinator
• Creates, reviews and coordinates new processes and procedures
• Monitors team performance and KPI's in order to meet departmental goals
• Performing benefit checks for newly referred patients
• Collaborates with other team leads to help with interdepartmental workflows
• Give great customer service to all stakeholders via phone.
• Enter information accurately and timely
• Print out and assemble documents and fax to appropriate persons.
• Contact physician offices via fax and/or phone
• Adhere to policies and procedures of Hopebridge
• Assist in providing a safe environment for all staff
• Assist with problem solving to improve efficiency and morale within the office
• Portray a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints
• Promote Hopebridge philosophies, generating team spirit and creating and maintaining and environment that fosters staff satisfaction, maximizes productivity and profitability
• Maintains strictest confidentiality; adheres to all HIPAA and Government guidelines/regulations
• Attend weekly meetings and training as requested
• Other duties as assigned
• Maintain a clear criminal record.Requirements:Competencies
  • Computer Ability
  • Attention to Detail
  • Attitude toward Others
  • Commitment to the Job
  • Customer Service Skills
  • Time Management
  • Handling StressRequired Education and Experience
    • Must be at least 18 years of age
    • Possess a minimum of a high school diploma or equivalent
    • Excellent verbal and written communication skillsPreferred Education and Experience
      • Salesforce experience preferredOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role; however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.Work EnvironmentWork is performed in an office environment. Work may be stressful at times due to a busy office. Interaction with others is constant and interruptive.DisclaimerThe above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent in this job. The immediate supervisor may elaborate on or add to the above list if the duties come within the employee's realm of responsibility.Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws. PI133427085

Keywords: Hopebridge, LLC, Indianapolis , Referral Team Lead, Other , Indianapolis, Indiana