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Automotive BDC Representative

Company: Eastgate Chrysler Jeep Dodge Ram
Location: Indianapolis
Posted on: April 10, 2021

Job Description:

Automotive BDC Representatives

Eastgate Chrysler Jeep Dodge Ram in Indianapolis has an immediate need for Automotive BDC Representatives for their high volume sales department.

Job Description:

BDC Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Job Responsibilities:

  • Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in-person)
  • Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
  • Maintain an ongoing customer database to capture repeat business
  • Keep website up-to-date with vehicle specifications and availability
  • Schedule appointments with interested buyers for test drives and delivery of vehicles
  • Disclosing terms of sales with consumers and reviewing sales with dealership management Job Requirements: Job Requirements:

    Successful Chrysler BDC Representatives have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales.
    • Dealership experience is preferred, but not required
    • Previous customer service experience
    • Previous call center and/or Internet sales experience a plus
    • Sales experience is a plus, NOT required
    • Requires strong communication skills in order to work most effectively with customers
    • Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
    • Excellent follow-through and follow-up skills Dealership Commitment:

      • Health, Dental and Vision Insurance
      • 401k
      • Paid Vacation
      • Opportunities for advancement
      • Great work environment

Keywords: Eastgate Chrysler Jeep Dodge Ram, Indianapolis , Automotive BDC Representative, Other , Indianapolis, Indiana

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