Client Solution Specialist
Company: PNC
Location: Indianapolis
Posted on: April 10, 2021
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Job Description:
Job Profile Position Overview At PNC, our people are our
greatest differentiator and competitive advantage in the markets we
serve. We are all united in delivering the best experience for our
customers. As a Client Solution Specialist within PNC's Corporate &
Institutional - Treasury Management organization, you will be based
in Indianapolis, IN. Job Description --- Provides sales, service
and execution support for new and ongoing client relationships.---
Gathers required documentation. Prepares, reviews and verifies
documents and relevant information for accuracy. Performs common
processing and ensures compliance with standard regulations and
processes. May administer implementation plans.--- Acts as a point
of contact for clients, client teams or service partners and may
act as an escalation point for client implementation and servicing
issues.--- Initiates, updates and verifies client, account, or
transaction details in relevant systems/applications. Provides
reports as needed.--- May perform general administrative support.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be: --- Customer Focused -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions.--- Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework. Competencies
Accuracy and Attention to Detail - Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.Customer Support Policies,
Standards and Procedures - Knowledge of the organization's customer
support policies, standards and procedures and ability to guide
customers on all company interactions.Decision Making and Critical
Thinking - Understanding of the issues related to the
decision-making process; ability to analyze situations fully and
accurately, and reach productive decisions.Effective Communications
- Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Flexibility and
Adaptability - Knowledge of successful approaches, tools, and
techniques for dealing with changes and adapting to a changing
environment; ability to adapt as needed.Managing Multiple
Priorities - Ability to manage multiple concurrent objectives,
projects, groups, or activities, making effective judgments as to
prioritizing and time allocation.Problem Management Process -
Knowledge of and ability to bring a reported problem to successful
resolution.Products and Services - Knowledge of major products and
services and product and service groups; ability to apply this
knowledge appropriately to diverse situations.Sales Support and
Administration - Knowledge of sales tasks, tools and procedures and
the ability to support an organization's sales plan and process.
Work Experience Roles at this level typically require an Associates
or equivalent degree as well as related experience or product
knowledge to accomplish primary duties. Typically requires 3+ years
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered. Education Associates Disability Accommodations
Statement: The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
877-968-7762 and select Option 4: Recruiting or contact us via
email at pathfinder@pnc.com. The Human Resources Service Center
hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal
Employment Opportunity (EEO): PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law. California Residents Refer to the California Consumer
Privacy Act Privacy Notice to gain understanding of how PNC may use
or disclose your personal information in our hiring practices.
Keywords: PNC, Indianapolis , Client Solution Specialist, Other , Indianapolis, Indiana
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