Senior Mako Product Specialist
Company: Stryker Corporation
Posted on: June 12, 2021
Stryker is one of the world's leading medical technology
companies and, together with our customers, is driven to make
healthcare better. We offer innovative products and services in
Orthopaedics, Medical and Surgical, and Neurotechnology and Spine
that help improve patient and hospital outcomes. We are proud to be
named one of the World's Best Workplaces and a Best Workplace for
Diversity by Fortune Magazine. Learn more about our award-winning
organization by visiting stryker.com
Clinical and Technical Expertise:
Serve as front-line clinical and technical support to surgeons
and hospital staff before, during and after surgical
Train and guide surgeons and hospital staff in the use of
Stryker's Mako robot including set-up, breakdown and related
intra-operative activities to ensure precise and successful
Use proprietary software to prepare pre-operative CT scans for
assigned cases and assist surgeons in pre-operative implant
planning, implant sizing and positioning. Lead set up of CT sites
Troubleshoot and solve technical issues related to the robot
independently. Serve as team's local point of contact for clinical
and technical questions.
Share knowledge of Stryker implants and instrumentation and
provide value through mastery of the robot and its different
robotic arm applications.
Serve as established "go-to" for all case coverage types
(robotic and manual).
Handle complex technical and clinical cases and run robot with
new sites and surgeons.
Educate surgeons and staff on the clinical benefits of the robot
and best practices with confidence, enthusiasm and respect.
- Complete Stryker Learning Management System (SLMS) assignments
on an ongoing timely basis.
Account and Territory Management:
Own day to day coordination of accounts and necessary tasks to
support scheduled robotic procedures. Support manual case coverage
and/or cases outside of assigned territory when necessary.
Manage inventory, instrumentation, and total case preparation.
Ensure all cases are planned and reviewed with associated surgeons
prior to scheduled surgeries.
Ensure consistent time management between case preparation and
case coverage to limit case delays.
Demonstrate established knowledge of hospital and account
preferences to meet or exceed customer expectations.
Resolve customer issues or complaints in a timely manner. Take
initiative for process improvement at accounts.
Deliver excellent customer service and foster positive, trusting
relationships with surgeons and hospital staff.
Complete and oversee all necessary account administration duties
(e.g. Case Tracker daily updates, PER process - Product Experience
Report, RMA process - Return Material Authorization, case billing
and closure). Provide prompt and accurate complaint reports per
quality and compliance system requirements.
Act as regional subject matter expert and collaborate with
cross-functional partners to deliver local and national labs.
Build collaborative relationships with internal sales team
members to achieve business objectives. Champion account and
territory partnership through effective internal and external
- Support the execution of the sales plan to grow product
utilization and increase volume with current and potential
Take action to improve organizational culture, processes,
products or services; encourage others to achieve best practice
Onboard, coach and mentor team members through new hire
training, shadowing and certification processes.
Oversee supervised cases in certification process and assume
responsibility for quality checks and sign-off process.
Identify gaps or recurring trends in team knowledge base. Lead
team training sessions to enhance skillsets and consistency.
Provide on-going mentorship and coaching to team members on
account and territory management.
- Help others move toward higher levels of performance; clarify
team direction and smooth the process of change.
4-year degree or equivalent required.
Required Certifications: PKA, THA, & TKA
Minimum 3 years of relevant work experience required. 4+ years'
work experience preferred.
Proven track record of optimal performance in a technical and
Proven ability in the use of data to anticipate problems during
procedures and deliver sound decision-making.
Proven customer service skills that focus on the details,
outputs and deliverables that have a strong surgeon customer
Proven leadership in the face of ambiguity or uncertainty.
Proven ability to work collaboratively with others to deliver
results and build positive relationships that foster a sense of
Proven ability in technology systems and administrative
procedures (e.g. ERP software, Office Suite, file processing and
Demonstrated ability to independently identify more critical and
less critical activities to adjust priorities when appropriate.
Demonstrated ability to facilitate the development of
breakthrough solutions and implement new ideas.
Demonstrated ability to draw on differences in backgrounds,
perspectives and ideas to benefit projects and teams.
Demonstrated ability to train and mentor others.
- Valid drivers' license with good driving record required.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying
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Keywords: Stryker Corporation, Indianapolis , Senior Mako Product Specialist, Other , Indianapolis, Indiana
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