What you'll do
Manages the operations and staff of Wendy's restaurant,
including the execution of all Company policies, procedures,
programs and systems. Ensures objectives are reached in all areas
while following all Company guidelines. Ensures compliance with all
federal, state and local laws and ethical business practices.
Provides leadership, direction, training and development to
subordinate managers and crew.
Essential Duties and Responsibilities
Manages sales goals versus budget and prior year.
Executes national and local marketing programs and new product
Develops and implements appropriate plans to resolve unfavorable
trends and enhance sales.
Communicates sales performance and anticipated variances to
District Manager and store management team.
Responds to intrusive activities aimed at diverting store
Builds sales by promoting customer satisfaction.
Manages profit goals versus budget and prior year.
Manages food, labor and paper costs and other controllable
Manages costs by monitoring crew prep, production and procedures
Tracks waste levels using established procedures and monitoring
crew position procedures.
Develops and implements appropriate plans to resolve unfavorable
trends and enhance profits.
Communicates profitability performance and anticipated variances
to DM and store management team.
Ability to get along with staff and co-workers
Ensures the execution of the restaurant's overall Human
Processes crew applications and sets up interviews, checks
Maintains an on-going system for the recruitment, development,
recognition and retention of store management and crew.
Manages subordinate store management and crew employees in a
manner which maximizes retention and contributes towards
achievement of turnover goals.
Utilizes approved interviewing tools to identify qualified
applicants who positively reflect Wendy's image.
Manages and resolves performance issues with subordinate
managers and crew including counseling and disciplining employees
using consistent practices and following company policies and state
& federal laws.
Ensures proper staffing levels are achieved.
Interviews and hires crew to ensure adequate coverage.
Conducts quality, timely performance feedback and performance
appraisals for store management & crew.
Oversees and participates in providing quality, timely
performance feedback and performance appraisals for crew &
Serves as a role model, trains and coaches store managers in
leadership, problem solving and other management skills.
Ensures compliance with all federal, state and local employment
Maintains a work environment in which employees are treated with
respect and dignity.
Follow open door processes.
Follows all company policies & procedures
Quality, Service, and Cleanliness
Achieves and maintains Sparkle certification through the
execution of Quality, Service and Cleanliness standards.
Trains and executes all food safety procedures and ensures
compliance with Health Department regulations.
Monitors product quality during shift by talking with customers
Monitors product quality by managing crew performance and
Interacts with customers and ensures a timely resolution of all
Tracks service times and determines efficiency; takes corrective
action with management staff and crew as necessary. Performs
Manager Walk for all areas of the entire store, addresses and
resolves any safety/ cleanliness issues
Provides proper training and development in compliance with the
Conducts timely and quality store orientations for managers and
Communicates and trains on operations changes and new products
to managers and crew.
Assists with new Assistant Manager training.
Audits and reviews systems, checklists and work habits to ensure
store personnel are demonstrating desired behaviors.
Evaluates high-performing crew to be considered as potential
Crew Leaders or Shift Managers.
Trains crew to respond promptly to customer needs and to solicit
feedback to determine customer satisfaction.
Ensures safety training is conducted for all employees every
Trains crew to maintain store cleanliness during shift by
following the Company's procedures.
Provides priorities and task assignments to crew to accomplish
Ensures store compliance with Company operating policies and
Works with DM to establish store priorities and develops and
executes store plans.
Evaluates store performance, receives and incorporates feedback
from store inspections, and implements action plans to improve
Achieves continual improvement in SOE, FSE and other store
Conducts regular managers meetings to communicate and reinforce
Utilizes approved uniform program.
Ensures execution of Company policies and procedures for the
control of cash, property, product and equipment (store priorities
and store plan).
Follows flow charts to ensure crew is meeting prep and
Identifies and resolves potential security issues.
Ensures cash, food, labor and wage guidelines are met.
Manages store inventory (e.g. counts, levels, targets, waste,
Trains and monitors crew in cash and product inventory
Complies with all safety and health standards and all applicable
rules and regulations.
Maintains safe working conditions by taking actions to prevent
accidents and initiating corrective actions as appropriate to
prevent recurrence of safety concerns.
Ensures maintenance of building, grounds.
Completes all administrative requirements and reports.
Writes crew schedule to meet plans and objectives of unit
Manages employee files, payroll records and other Company
records in accordance with Company policies and legislative
Completes schedules, invoices, payroll records on a timely
Manages employment applications, completeness of employee files,
including presence of all necessary documents.
Performs exit interview process for crew.
Reports all accidents promptly and accurately.
What you can expect
401K, Dental, Vision, Health Insurance will be offered
What we expect from you
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Company's operating systems and procedures
Company's policies and procedures
P&L analysis and corrective measures
Planning and budgeting
Training and development practices
Federal, state and local employment laws
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university;
or one to two years related experience and/or training; or
equivalent combination of education and experience.
This job opportunity is with one of our many franchisees.
Independently owned and operated, Wendy's franchise organizations
determine their own compensation, benefits and career programs
which may vary from company-owned locations.
Call (617) 858-8336 to apply
Email email@example.com to apply