Customer Service 3

Company: Pilot Freight Services
Location: Indianapolis
Posted on: June 12, 2021

Job Description:

Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.

JOB SUMMARY:

The Customer Service 3 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Experience:

This position requires 3+ years performing telephone based customer service with above average problem solving; Experience within a service environment a plus (retail, food service, call center).

Required Qualifications:

• Intermediate level of Microsoft Office Suite.
• Experience in and proven success in negotiating for win-win results.
• Demonstrated ability to handle multiple tasks and duties.
• Excellent communication and organization skills.
• Demonstrated professionalism.
• Demonstrated ability to "think outside of the box" and problem solve.
• On call weekend rotation

Creative thinker - interest in finding better ways to operate; utilizes imagination and "out of the box" approach to finding solutions and put them into action.

Keywords: Pilot Freight Services, Indianapolis , Customer Service 3, Other , Indianapolis, Indiana