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Customer Service 3

Company: Pilot Freight Services
Location: Indianapolis
Posted on: June 12, 2021

Job Description:

Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.


The Customer Service 3 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.


This position requires 3+ years performing telephone based customer service with above average problem solving; Experience within a service environment a plus (retail, food service, call center).

Required Qualifications:

  • Intermediate level of Microsoft Office Suite.
  • Experience in and proven success in negotiating for win-win results.
  • Demonstrated ability to handle multiple tasks and duties.
  • Excellent communication and organization skills.
  • Demonstrated professionalism.
  • Demonstrated ability to "think outside of the box" and problem solve.
  • On call weekend rotation

Creative thinker - interest in finding better ways to operate; utilizes imagination and "out of the box" approach to finding solutions and put them into action.

Keywords: Pilot Freight Services, Indianapolis , Customer Service 3, Other , Indianapolis, Indiana

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