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Quality Systems Manager

Company: Heartland Food Products Group
Location: Indianapolis
Posted on: June 12, 2021

Job Description:


The Quality Systems Manager (QS Manager) manages the overarching quality system including the creation, maintenance and publication of the Quality Policy Manual and processes that support the system such as the document control system and Management of Change.

Essential Duties and Key Responsibilities:

  • Manages the overarching quality system including the development, deployment and maintenance of the Heartland Quality Policy Manual and associated SOPs
  • Lead and manage the QMS process from R&D through operations
  • Responsible for Customer Facing HCQM contact, ensuring Customer needs are met. Key contact for customer audits, document requests and routine communications
  • Manage and application of the Quality Monitoring Scheme (QMS) which documents the quality requirements for each product manufactured and ensure alignment to the MSPEC starting with R&D through manufacturing
  • Customer Facing QA contact for our customers and ensures that customer requirements are translated into the quality system, communicated within the organization as required and customer needs are met
  • Responsible for KPI development and reporting for the QA Department and manages shelf-life monitoring and extensions for both raw materials and finished products
  • Responsible for document control, Pest Control, Management of Change, KPI reporting and follow-up and shelf-life monitoring and extensions
  • All other duties as assigned


  • Bachelor's degree in Food Science, Food Engineering, Chemistry or related field; consideration will be given to equivalent experience
  • 10 years of experience with GMP, Six Sigma, or process improvement experience and SQF practitioner certification desired
  • Strong computer skills and working knowledge of Microsoft Excel, Word and HRIS Systems
  • Good communication/interpersonal skills: Interacting with all levels of the organization
  • Must be extremely organized, accurate and detail oriented
  • Be a critical thinker with significant problem-solving skills and known techniques
  • Must be a self-starter with excellent attention to detail
  • Food manufacturing experience with knowledge of aseptic and thermal processing
  • Strong auditing skills
  • Previous leadership experience and experience with management of Quality Systems
  • Process improvement skills (e.g. Six Sigma)
  • Proficient command of English and strong communication skills required - both verbal and written
  • Must work well in a team environment and have strong communication skills
  • Must have the ability to perform under pressure and communicate well with all departments
  • Must have good computer skills, including proficiency with Microsoft Excel and Word

Physical Demands:

  • Must be able to physically perform the functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
  • Must be able to work seated using a computer and phone for long periods of time
  • Must be able to work extended hours, such as daily overtime and an occasional weekend
  • Must possess visual acuity to document company records
  • Continuous walking throughout plant and distribution center
  • Lifting up to 40 pounds

Keywords: Heartland Food Products Group, Indianapolis , Quality Systems Manager, Other , Indianapolis, Indiana

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