Work From Home Technician Scheduler

Company: The ADT Corporation
Location: Indianapolis
Posted on: June 12, 2021

Job Description:

Company Overview:At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.Position Summary: The Operations Support Scheduling Dispatcher (ADT uses the job title of Productivity Specialist) is responsible for the coordination of field technicians daily schedule. Performing of various identified administrative functions are centralized to the Productivity Specialist in order to promote local ADT branch field time, business efficiency and support of business processes and best practices. Field technicians are dispatched to customers homes to install new ADT alarm systems or to perform repair work on existing ADT customer sites. The Productivity Specialist is assigned a particular geographic area within the United States and provides support to a particular identified set of local ADT branches, including but not limited to field technicians and local ADT managers. Prioritization of jobs in each of the technicians area through both knowledge of the area supported and independent decision making techniques are basic requirements of this role. In order to be successful in this role, the following qualities have been identified as critical assets: adaptability, problem solving and decision making skills, multi-tasking as well as the ability to build relationships quickly with internal customers supported remotely. The Productivity Specialist will work in a team atmosphere that is fast paced and agile to a changing environment.Major Responsibilities:Balancing technician schedule efficiency and productivity given customer expected arrival timesEnsuring customer appointment times are meReprioritization of jobs as required to meet customer commitmentsProviding timely customer notification on appointment changes or delaysStrategic planning of schedule concerning technician skill set, training and time offProblem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiriesProviding of daily communication between technicians, customers, management and other ADT support centers through various communication channelsDispatch of technicians to emergency customer requests after hours and facilitation of technician timely responseVarious administrative duties such as on time arrival tracking, in order to best support local branches and promote an increase level of customer satisfaction. Experience: RSS and/or PS experience preferred.Skills: Strong communication and customer service skills. Strong analytical/problem solving skills. Ability to multi-task at an efficient Speed. Basic Data entry/typing skills. Computer/MS Windows knowledge strongly desired. ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more. Apply Now Apply Later

Keywords: The ADT Corporation, Indianapolis , Work From Home Technician Scheduler, Other , Indianapolis, Indiana