HR Shared Services Supervisor
Posted on: September 16, 2021
We Are Hiring:
At Ascension, we respond to an
ever-changing workplace by building a community of associates that
are flexible, creative and innovative. We reward them with
respect and recognition. We seek balance in our work and in
our lives, and encourage spirituality in the workplace. Every
associate at Ascension Health is unique and comes to us with
different needs. We strive to have the programs in place that meet
Ascension is seeking an HR Shared Services
Supervisor to lead the a team in Indianapolis! Apply
What You Will Do:
Supervises the HR Shared Services team by
providing mentorship, guidance, and performance management.
What You Will Need:
- Supervises and evaluates the day-to-day performance of a team.
Motivates and develops a high-performance team by creating and
maintaining a positive workplace environment.
- Ensures adherence to HR processes, procedures, call
/transaction standards, as well as maximizing workflow and
- Assures quality through regular call/transaction monitoring.
Maintains appropriate staffing levels and ensures all service and
quality levels are achieved.
- Provides coaching and timely feedback to the team. Creates and
implements development plans for each staff member. Participates in
and/or leads training for new processes, systems, and new associate
- Provides guidance to team and handles escalated issues
directly. Provides guidance on complex employee, manager or
business scenarios and ensure appropriate analysis and effective
processing steps are taken to drive efficient and timely
- Provides functional expertise in multiple HR process areas and
ensures operational processes and related systems are fully
optimized. Monitors operational metrics, trends, and Key
Performance Indicators (KPIs) to optimize the associate experience
and reduce call and case volume.
- Engages with other functional HR teams, payroll, vendor
contacts, IT teams, etc. to ensure complex scenarios are resolved
and processed timely and accurately.
- Effectively uses case management and knowledge base tools
to resolve, log, track and escalate associate, and/or manager
inquiries and issues.
- High school diploma/GED with 2 years of experience, or
Associate's degree, or Bachelor's degree required.
- 1 year of experience required.
- 4 years of experience preferred.
- 2 years of leadership or management experience preferred.
No additional preferences.
Why Join Our Team:
When you join Ascension, you join a team of
over 160,000 individuals across the country committed to a Mission
of serving others and providing compassionate, personalized care to
all. Our inclusive culture, continuing education programs, career
coaches and benefit offerings are just a few of the resources and
tools that team members can use to create a rewarding career path.
In fact, Ascension spent nearly $46 million in tuition assistance
alone to support associate growth and development. If you are
looking for a career where you can grow and make a difference in
your community, we invite you to join our team today.
Equal Employment Opportunity Employer:
Ascension is an equal opportunity
employer (EEO) and affords equal opportunity to all associates and
applicants without regard to race, color, religion, national
origin, gender identity, sexual orientation, age, physical or
mental disability, veteran status, genetic data, or other legally
For further information regarding your EEO rights, click on the
following link to the “EEO is the Law” poster:
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to
individuals who have applied for a position using our official
application. Be on alert for possible fraudulent offers of
employment. Ascension will not solicit money or banking information
employer participates in the Electronic Employment Verification
Program. Please click the E-Verify link below for more
Keywords: Ascension, Indianapolis , HR Shared Services Supervisor, Other , Indianapolis, Indiana
Didn't find what you're looking for? Search again!