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HR Shared Services Supervisor

Company: Ascension
Location: Indianapolis
Posted on: September 16, 2021

Job Description:

We Are Hiring:

At Ascension, we respond to an ever-changing workplace by building a community of associates that are flexible, creative and innovative.  We reward them with respect and recognition.  We seek balance in our work and in our lives, and encourage spirituality in the workplace.  Every associate at Ascension Health is unique and comes to us with different needs. We strive to have the programs in place that meet those needs.


Ascension is seeking an HR Shared Services Supervisor to lead the a team in Indianapolis!  Apply today!

What You Will Do:

Supervises the HR Shared Services team by providing mentorship, guidance, and performance management.

  • Supervises and evaluates the day-to-day performance of a team. Motivates and develops a high-performance team by creating and maintaining a positive workplace environment.
  • Ensures adherence to HR processes, procedures, call /transaction standards, as well as maximizing workflow and productivity.
  • Assures quality through regular call/transaction monitoring. Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
  • Provides coaching and timely feedback to the team. Creates and implements development plans for each staff member. Participates in and/or leads training for new processes, systems, and new associate orientation.
  • Provides guidance to team and handles escalated issues directly. Provides guidance on complex employee, manager or business scenarios and ensure appropriate analysis and effective processing steps are taken to drive efficient and timely resolution.
  • Provides functional expertise in multiple HR process areas and ensures operational processes and related systems are fully optimized. Monitors operational metrics, trends, and Key Performance Indicators (KPIs) to optimize the associate experience and reduce call and case volume.
  • Engages with other functional HR teams, payroll, vendor contacts, IT teams, etc. to ensure complex scenarios are resolved and processed timely and accurately.
  • Effectively uses case management and knowledge base tools to resolve, log, track and escalate associate, and/or manager inquiries and issues.
What You Will Need:


  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 1 year of experience required.
  • 4 years of experience preferred. 
  • 2 years of leadership or management experience preferred.
Additional Preferences:

No additional preferences.

Why Join Our Team:

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement:

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


Keywords: Ascension, Indianapolis , HR Shared Services Supervisor, Other , Indianapolis, Indiana

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