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Service Operations Officer (BA and MES Leasing)

Company: Rolls Royce
Location: Indianapolis
Posted on: October 14, 2021

Job Description:

Job Description

Service Operations Officer (BA and MES Leasing)

Indianapolis, IN (able to work remotely with occasional onsite work as needed and work EST hours)

As a Service Operations Officer (BA and MES Leasing) for the Fleet Planning and Lease Asset Management team in North America you will have the responsibility to generate, explain, audit and approve the required lease documentation for all customer lease demands. That includes generating the lease contract, providing guidance, approving the Certificate of Insurance from the customer as well preparing invoices for any non-covered services.  You will provide timely and professional support to our customer base, bridging both business sectors of Business Aviation and Mature Engine Services.

At Rolls-Royce, innovation is in our DNA. We pioneer integrated power and propulsion solutions across multiple markets. We embrace the power of data and technology and we aim to be Digital First in everything we do.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Key Accountabilities:

  • Generate and manage Lease Engine and Nacelle agreements (extensions as necessary) using Business Aviation precedent templates and Mature Engine Services International Air Transport Association Master Short-Term Engine Lease Agreement (IATA STEEL), in at times complex situations without guidance
  • Represent Rolls-Royce as a key customer interface with tact and diplomacy, exhibiting strong and comprehensive communication skills, explaining contractual requirements to customers
  • Review customer supplied Certificates of Insurance (COI) in accordance with Rolls-Royce requirements
  • As necessary, prepare invoices for chargeable use of lease assets and/or damaged/missing parts upon return
  • Maintain detailed metrics from time of lease request to the commercial release of assets
  • Ability to work outside of normal working hours, embracing agility in sometimes complex cases, to support AOG’s (aircraft on ground) on Mature Engine Services

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Basic Requirements:

  • Associate degree with 4 years of Customer Management experience, OR
  • Bachelor’s degree with 2+ years of Customer Management experience, OR
  • Master’s degree, OR
  • JD/PhD, OR
  • 6 years of Customer Operations experience in lieu of a degree
  • Must have contract experience and understanding of negotiations 

Preferred Requirements:

  • Aviation / aerospace experience
  • Understanding of Rolls-Royce contractual agreements and contracts management
  • Understanding of the insurance requirements Rolls-Royce require when leasing an engine to a customer

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Beyond tomorrow

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Diversity and Inclusion strategy here.

Due to the COVID-19 pandemic we are keeping our people safe by offering the option to work from home where possible and necessary. If you’re successful for this role you’ll be expected to work from home on a temporary basis.  When Rolls-Royce updates the safety protocols related to COVID-19, you may be required to work in multiple spaces (home, office, alternate locations, etc.) as needed across the work week.  These may vary dependent on required tasks, the needs of the team, and the focus of the organization. 

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.

Relocation assistance is not available for this opportunity.

Close Date: October 15th , 2021

Job Category

Service Operations

Posting Date

01 Oct 2021; 00:10

Keywords: Rolls Royce, Indianapolis , Service Operations Officer (BA and MES Leasing), Other , Indianapolis, Indiana

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