Sales Coordinator (Blended: Onsite & Remote)
Company: US Foods
Posted on: October 15, 2021
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The Sales Coordinator will drive results as the first point of
contact for assigned Territory Managers and Customers through Team
selling, administrative support, and resolving
questions/requests/issues in a timely manner utilizing detailed
knowledge of US Foods products, systems, and tools. Serve as the
primary liaison between Customers, Territory Managers, District
Sales Managers and Product Sales Support Administrator (PSSA) as
well as but not limited to Operations, Credit & Transportation.
Engage in regular phone conversations with customers, including
taking orders, resolving issues, and opportunistically selling.
Review orders placed through US Foods Online to ensure accuracy /
completeness, contacting customers with suitable substitutes as
necessary. Provide administrative support to Territory Managers and
District Sales Managers, as needed. Escalate issues to appropriate
parties, as necessary, to ensure appropriate responses.
The work is a combination of onsite and remote as defined by the
The position requires strong fluency
in Spanish for conversational and business purposes.
The working hours for this position
are Sunday through Thursday, and holidays on a rotating basis (not
Thanksgiving or Christmas). This position is eligible for
Take actions that deliver US Foods Key Results by developing
relationships with key customers both internal and external.
Contact customers for orders, add-ons, etc. Process orders through
internal order entry systems. Promote Customer engagement with US
Foods.com as a source for order entry as well as Value added
Contact customers to highlight on-going promotions and
opportunities to up-sell/cross-sell to distribute slow moving
items, close-out items and special buy items.
Team up with Territory Managers (average 10) to actively support
their customers through regular, scheduled contact and drive sales
performance with suggestive, persuasive selling. Support order
guide maintenance in Edge and Customer shopping lists in US
Respond to customer and Territory Manager questions and requests
(e.g., price information) in a timely manner, either by determining
answer on your own or escalating to appropriate Market or Area
resources (Operations, Category Management, Finance, Replenishment,
etc.) or external vendors, as required. Maintain ownership of all
follow up communication from escalated inquiries.
Leverage proprietary US Foods systems and tools to quickly and
accurately answer inquiries to provide insight. Systems and tools
include, but is not limited to the following:
• US Foods On Line
• Enterprise Product Search (EPS)
• Demand Communication Tool (DCT)
• SODS system for Special Orders
• CDMR for Credit requests
• Tandem – SMOI for Special Order Management
• CES Quotes to support Equipment & Supply Sales
Take personal responsibility for continued professional
Attend department sales meetings, product trainings and cuttings to
develop and grow product and vendor knowledge as required.
Provide administrative support to Territory Managers and Sales
Management to process credits, special orders, drop-ships,
re-routing delivery days, will calls, etc.
Respond to product receiving and pricing inquiries, ensuring
accuracy and timeliness.
Provide vacation/back-up coverage to Territory Managers and weekend
coverage for all inbound Sales Coordinator calls.
Education/Training: High School diploma or equivalent required;
Bachelor’s degree preferred.
Related Experience: At least three (3) years of previous customer
service experience required. Hotel, beverage or food service
distribution experience preferred.but not required. Previous sales
experience preferred, but not required. Working knowledge of CRM
tools is a plus (especially if it’s Salesforce.com).
· Strong verbal communication and interpersonal skills and solid
problem resolution ability required.
· Candidate must have a solid customer service orientation, with
ability to professionally and effectively influence/persuade
customers to purchase products.
· Able to process multiple issues simultaneously, driving them to
· Working knowledge of Microsoft Word, Excel and Outlook
Orientation/Gender Identity/National Origin/Protected
Keywords: US Foods, Indianapolis , Sales Coordinator (Blended: Onsite & Remote), Other , Indianapolis, Indiana
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