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Scheduler

Company: Hopebridge, LLC
Location: Indianapolis
Posted on: November 22, 2021

Job Description:

This position provides expert support in managing the schedule for Hopebridge clinics. The Scheduler will develop a strong rapport with patients and clinics and will execute tasks to ensure appointment accuracy.RESPONSIBILITIES

  • Work to complete specified tasks needed to manage therapist and patient schedules for Hopebridge clinics
  • Work with supervisor and clinic managers to optimize schedule
  • Maintain calendars for assigned centers to ensure appointment accuracy
  • Create and review appointments in Hopebridge software to support internal teams
  • Receive inbound phone calls for patient cancellations and schedule change request
  • Document all communication with patient families for audit purposes
  • Follow specific tasks as outlined in computer workflow software
  • Enter information accurately and timely
  • Monitor all tasks using workflow software and meet the deadlines associated with tasks
  • Performs other related duties as directed by supervisor.
  • Attends department staff meetings as required
  • Attends monthly staff meetings as required
  • Conducts self in accordance with Hopebridge's employee manual
  • Maintains strictest confidentiality; adheres to all HIPAA and Government guidelines/regulations
  • Maintain a clear criminal record
  • Other duties as assignedREQUIRED EDUCATION AND EXPERIENCE
    • Must be at least 18 years of age
    • Possess a minimum of a high school diplomaPREFERRED EDUCATION AND EXPERIENCE
      • Prior call center systems and experience
      • Basic Excel knowledge
      • Medical terminology knowledgeJob Type: Full-timePay: $16.00 - $19.00 per hourBenefits:
        • 401(k)
        • Dental insurance
        • Health insurance
        • Paid time off
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayWork Location: One location

Keywords: Hopebridge, LLC, Indianapolis , Scheduler, Other , Indianapolis, Indiana

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