Scheduler

Company: Hopebridge, LLC
Location: Indianapolis
Posted on: November 22, 2021

Job Description:

This position provides expert support in managing the schedule for Hopebridge clinics. The Scheduler will develop a strong rapport with patients and clinics and will execute tasks to ensure appointment accuracy.RESPONSIBILITIES

• Work to complete specified tasks needed to manage therapist and patient schedules for Hopebridge clinics
• Work with supervisor and clinic managers to optimize schedule
• Maintain calendars for assigned centers to ensure appointment accuracy
• Create and review appointments in Hopebridge software to support internal teams
• Receive inbound phone calls for patient cancellations and schedule change request
• Document all communication with patient families for audit purposes
• Follow specific tasks as outlined in computer workflow software
• Enter information accurately and timely
• Monitor all tasks using workflow software and meet the deadlines associated with tasks
• Performs other related duties as directed by supervisor.
• Attends department staff meetings as required
• Attends monthly staff meetings as required
• Conducts self in accordance with Hopebridge's employee manual
• Maintains strictest confidentiality; adheres to all HIPAA and Government guidelines/regulations
• Maintain a clear criminal record
• Other duties as assignedREQUIRED EDUCATION AND EXPERIENCE
  • Must be at least 18 years of age
  • Possess a minimum of a high school diplomaPREFERRED EDUCATION AND EXPERIENCE
    • Prior call center systems and experience
    • Basic Excel knowledge
    • Medical terminology knowledgeJob Type: Full-timePay: $16.00 - $19.00 per hourBenefits:
      • 401(k)
      • Dental insurance
      • Health insurance
      • Paid time off
      • Vision insuranceSchedule:
        • 8 hour shift
        • Day shift
        • Monday to FridayWork Location: One location

Keywords: Hopebridge, LLC, Indianapolis , Scheduler, Other , Indianapolis, Indiana