Operations Supervisor - Indianapolis
Company: Inktel Contact Center Solutions
Posted on: January 16, 2022
Our mission is to create a world-class customer service
experience with every customer for Delta Faucet Company. We train
to be our best every day. Our company practices and instills
excellence in everything that we do.If you're up to this challenge,
we want to meet you.
The Successful Candidate Will
Our dynamic Operations Team is currently in search of a Supervisor.
This position will report directly to an Operations Manager.
Love to tackle challenges and develop innovative solutions to
address those challenges
Be self-driven to achieve excellence in everything they do
Be motivated, reliable, and persistent
Have strong ethics and integrity
Be enthusiastic, have a positive mindset, and know how to have
Continually be growing by setting and obtaining personal goals and
Have a passion for world-class customer service
Have raving fans in past employers
Able to work successfully with a diverse group of people and be a
Education & Experience
2-5 years of contact center or customer service experience with a
minimum of two years in a leadership/management role
Experience developing others through active coaching, providing
actionable feedback, and demonstrating hands-on leadership
Experience with social media management and providing customer
service online via chat is a plus!
Experience working in a fast-paced environment with changing
priorities and goals
Knowledge, Skills, And Abilities
Strong understanding of the contact center environment and the key
levers to enhance performance and achieve client and financial
Clear, concise and effective communication skills (both oral and
A solution-oriented and positive mindset that openly embraces
change and stretch goals.
Strong organizational skills with an ability to prioritize
objectives with little-to-no assistance, find issues and create and
execute on solutions that address those issues.
An ability to create clear accountabilities and hold yourself and
your team to those accountabilities.
Ability to multitask and thrive in a fast-paced, high-pressure
An ability to inspire and motivate your team and create a highly
engaged, committed, and empowered workforce Responsibilities
Lead a team of 12-18 direct reports; coach, develop, and motivate
them to ensure that they are providing world-class customer service
on all customer interactions, delivering on their commitments, and
maximizing their potential
Oversee the day-to-day operation of your assigned program and
ensure that program goals, such as service level, quality, and
staffing, are met
Drive a culture of accountability, continuous improvement, and
Communicate key messages effectively to ensure that direct reports
are well informed about issues that may impact them or their
Praise and share feedback with direct reports regarding their
performance; suggest improvements, changes, or updates when
Work constructively with other functional areas throughout the
organization, such as quality assurance, training, and recruiting,
to share ideas and leverage best practices
Develop and audit quality assurance strategies to ensure the
delivery of world-class service
Be an ambassador for Inktel's culture - role model our values in
everything you do
Be a subject matter expert on your client's business. Earn their
respect by demonstrating your knowledge and commitment to their
program in all interactions.
Implement startegies to ensure attrition remains at an acceptable
Salary & Benefits
The compensation package for this position includes a competitive
base salary commensurate with experience, as well as a
comprehensive benefits package of medical, dental, short/long term
disability, life insurance, personal time off, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free
workplace. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, sex, sexual orientation, gender identity, age, status as a
protected veteran, among other things, or status as a qualified
individual with disability.
Keywords: Inktel Contact Center Solutions, Indianapolis , Operations Supervisor - Indianapolis, Other , Indianapolis, Indiana
Didn't find what you're looking for? Search again!